Back to hotel info

Excellent 8.7
Based on 5872 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5872 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.8
  • Food/Dining 8.3

Hafsah K. from Singapore
Couples
Stayed 3 nights in June 2013
Courteous and helpful staff
We were able to check in early without any extra charges. The concierge volunteered to buy food for us late at nite.
Had a wonderful stay. Will definitely come again.
Reviewed November 04, 2014

edward M. from Australia
Couples
Stayed 4 nights in October 2014
Atmosphere Best value for money & Location
Atmosphere, Restaurant for breakfast & location
We had a lovely stay. Staff where very friendly & helpful. This was our 3rd time here. It is close to everything for walking to transport or shops & restaurants. The room is clean & freshened up promptly each day. The pool & gym we used as well. Our kids stayed with us last time & they loved it too. Would stay & will be staying again soon. Highly recommend.
Reviewed November 04, 2014

LAY C. from Malaysia
Solo travelers
Stayed one night in November 2014
Room confortable
Room
Reviewed November 03, 2014

MOHD Y. from Singapore
Couples
Stayed one night in October 2014
Very good
Easy excess to shopping malls, food
Its was excellent
Reviewed November 02, 2014

Donna M. from Australia
Couples
Stayed 10 nights in October 2014
Luxury and location.
Traditionally styled, great facilities, excellent location.
We stayed here for ten nights and believe we made a good choice of accommodation.
Reviewed November 02, 2014

Mohd R. from Malaysia
Business travelers
Stayed 5 nights in February 2014
Stay at Royale Chulan
The food, the room, the seminar/training room
Great. Expected of this 5 stars hotel. Will come again. Location might be not the best.
Reviewed November 02, 2014

Robyn C. from Australia
Solo travelers
Stayed 5 nights in October 2014
Holiday
Service. Food. People
Wonderful
Reviewed October 31, 2014

Simon M. from Australia
Solo travelers
Stayed 2 nights in August 2010
Great location at a great price
The Location, Service and Room was excellent. Will definitely stay here again!
Amazing !!
Reviewed October 31, 2014

Peter K. from Australia
Couples
Stayed one night in July 2014
Yes
Unbelievable location rooms and food
This was a highlight of our trip, the staff were fantastic and arranged anything we needed, the pool and restaurants were top class and the room with its views of the Twin Towers was luxurious
Reviewed October 29, 2014

Christopher H. from United States
Solo travelers
Stayed 4 nights in October 2014
Clearing Up the Confusing Reviews On This Hotel
Location, room layout and design, value for price
I stayed here in 2012 & I was upgraded to a suite room. It was my favorite hotel I've ever stayed & this is why I decided to book here again for 2014. The recent reviews were very positive or very negative. Upon my arrival in 2014 I was taken to room that said "Apartment” on the door plaque. I found this strange. Upon entering the room I was immediately disappointed. It looked only vaguely like the rooms I remembered in 2012. The "Apartment" room I was standing in was a dark & dingy wasteland. No bathtub, accent lights in the closets non-working, several other lights in the room too. There was a kitchenette & sofa, 2 things that were not in the rooms I saw in 2012. The safe was located on the bottom of the closet in the most inaccessible place. I was very disappointed. I didn't even unpack & went back down to the front desk to speak with Mustafa who’d checked me in. I explained to him that I stayed here in 2012 & was very impressed with the hotel. I was upgraded to a suite, but before I left asked to see their cheapest room and the current "Apartment" room I was in looked nothing like what I saw in 2012. I asked if I could see another room in the same price point for the duration of my stay. After a few words with a female staff member & some clicks on the computer he took me to see another room. I quickly noted the # plaque had no mention of "Apartment." Upon entering, positive memories of my stay in 2012 came back. Accent lighting in closets worked, there was a leather chair, no kitchenette & bathtub just as I'd remembered. The room also had a balcony. This was the type of room I was expecting when I booked Superior room! Pics on the Agoda site were for a room just like this. DO NOT ACCEPT a room with "Apartment" listed on the door # plaque. I believe based on my experience & the reviews that I’ve read here that this hotel is trying to put Agoda customers in a lower quality room. The hotel was not full. If you haven't stayed here before you wouldn’t know this
Reviewed October 28, 2014