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Excellent 8.7
Based on 5860 reviews

Recent customer comments

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based on 5860 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Nur W.
April 30, 2014
Still room for improvements
Bed, breakfast spread and price
I return to the hotel at least twice a year. With that said, check-in should be a breeze especially since it is already pre-paid but this is not the case every time I arrive at the hotel. The room is still clean and well-maintained. And as usual, we enjoyed the breakfast spread.

Lionel H.
Brunei Darussalam
April 29, 2014
Most polite staff. Classy service.Affordable
beautiful interior.quality staff. surpisingly cheap.
Great. Unfortunately short. No regrets in staying here.

Mohamad H.
April 29, 2014
Good stay
Breakfast, good counter staff, nice pool
Had a good stay. All was great. Breakfast was really fantastic. Only gripe was with 2 small kids it was really hard to get over to Pavilion. Traffic was very heavy. A traffic light should have been installed at the junctio near Prince Hotel to facillitate guests crossing over to the mall. Plus there's no sheltered walkway and we were caught in the rain on our way walking back.

Roza Y.
April 28, 2014
The Royale Chulan Hotel - met our expectations
location, service, comfortable room
Happy with our choice of hotel. good value for money. Nothing negative to say.

Virginia M.
April 27, 2014
value luxury quiet
We had a wonderful, relaxing stay. Beautiful room. Great location.

hamad A.
April 26, 2014
It was very nice htl .
Htl location .near shoping center.big rooms
I recmanded for family with child.

Kirsty S.
United Kingdom
April 25, 2014
Thoroughly enjoyed it - the highlight of KL
Breakfast, location, pool
Excellent. We were very happy with the high level of service and location of the hotel. If you like shopping then this is the place to stay - it is so close to all the designer stores and only a 20 minute walk to the Petronas Towers through the park. (Note: go early in the morning on the day you want to visit as the tickets are on a first-come-first-served basis. We got there at 9:30 and the first available was 1:15pm. Try and get sunset - the sky adds a nice background to the photos. Tickets are 80 ringit) My favourite thing was absolutely the breakfast. The variety is huge and everything of high quality and every option was available at all times. I have to add that perhaps beef rendang isn't everyone's cup of tea for breakfast but I loved it.

mark S.
April 25, 2014
We hoped for more Malay food.
Staff ,breakfast and great view from our room.
Very comfortable rooms.The staff were warm and friendly.Hotel location was first class ,we could walk to most places of interest.The one negative was the driver booked by the hotel to take us back to the airport.He spoke on the phone,texted,and even read all while driving at 100kph.Just for good measure he dropped us at the wrong terminal.

adibah O.
April 23, 2014
comfortable, relaxing, affordable
wide variety of breakfast menu, fast check in,centrally located
Good,relaxing even with pack activities during seminar

Guenter P.
April 23, 2014
Excellent value for money
Location at city center, room rate, buffet breakfast selection
Very good location at city centre. The fruit selection at breakfast, compared to other hotels I have stayed has to be improved. No ice water on the table. A broken light bulb above the bed was replaced quickly. But the black dust which fell down stayed on the bedside table lampshade for the rest of the visit. Very friendly staff and a otherwise clean room and bathroom with great location of the hotel will make me stay again at the Royale Chulan during my next visit in Kuala Lumpur. I can recommend this hotel any time.