Back to hotel info

Excellent 8.7
Based on 5873 reviews

Recent customer comments

Filter by traveler type

based on 5873 reviews
  • Cleanliness 9.0
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.8
  • Food/Dining 8.3
Sort by

Sazalina R.
April 09, 2014
shopping spree
near to shopping mall, in the city and easy public transport
It was just for shopping at Pavilion. Love the big room.

April 09, 2014
Great & Enjoyable Stay
Superb breakfast at the Club Lounge, Fast Check-in & out & Friendly staffs
My children enjoyed the breakfast & snacks at the Club Lounge without any crowd. Even though we were there for only one night, we all enjoyed our stay at the Hotel. We will definitely come back to stay for a few nights.

Suhaily H.
April 08, 2014
Great hotel at a great location
Location, great food and spacious room
I stayed for only one night and wished i could stay longer. I love the fact that it is strategically located but not smacked in the middle of busy roads of Kuala Lumpur city centre. It still has the quiet ambience. I also love the food varieties during breakfast. But what i love most is the room ! My room is only superior room but it is sooooooo spacious especially the bathroom. love the stay.

Leeanne B.
April 06, 2014
the location,the location,the location
The hotel needs a bit of a face lift in the rooms some paint and new carpet. The food at the pool took 45 mins to get to us and then it was stone cold, must be hard to make a club sandwich and a hamburger. With all the hotels in KL we will not be back.

Saudi Arabia
April 05, 2014
very comfortable stary
center of city and clean
very comfortable stary and close to many entertainment places such as cenima and shopping mall and restaurants

Susanne L.
April 05, 2014
Very comfortable and centrally located large hotel
Location close to shopping malls and monorail; Nice quiet pool area; Huge breakfast buffet
Enjoyed the stay in the large room and didn't feel too impersonal despite huge size of the hotel. Maybe customer service was the only minor negative, no explanation of the facilities at checkin and wanted to charge for a quick local phone call to a travel agent from reception...

April 04, 2014
a truly enjoyable stay
comfort.attentive staff.great food.
As usual an enjoyable stay.the room was well furnished.the staff were great. the food was excellent as usual.the bar was cosy and happy hour was great to get a few drinks down.i found the staff pretty focused.the band was good.

April 03, 2014
Breakfast, location and room rates.
Only thing is the aircon cannot be controlled. It has the same temperature even though I've set to 25 degrees. Feels like 18 degrees. Other than that I have no complains.

Liza K.
April 03, 2014
beautiful short stay
friendly, good food and nice restaurants

Katerina S.
Czech Republic
April 02, 2014
Great location and breakfeast
Close to Petronas twin towers, very good variety at the breakfast buffet, helpful staff
It was our second stay in this hotel, we like the location of the hotel and the services to be given. The breakfast is amazing, the pool is very nice and clean. After two years comming back we noticed stains on the carpet in the room, mold in the shower, we had only one bath towel no the standart size, although we had a non-smoking room from the bathroom was felt the smell of cigarettes. I hope we only had bad luck and management keep the standard, because we really like this hotel.