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Excellent 8.7
Based on 5872 reviews

Recent customer comments

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Excellent



based on 5872 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3
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Aznan A.
Malaysia
October 21, 2013
Great hotel, good value for money
1. Centrally located 2. Value for money 3. Great restaurant
Wonderful! Staff were friendly, rooms were large, clean and affordable. The hotel is located near the Bukit Bintang shopping hub and there are a lot of superb restaurants nearby. I highly recommend this hotel for KL visitors.

King L.
Hong Kong
October 21, 2013
Value for money
Big room, good location and decent service
This is a hotel that is worthy of stay. The only thing that I found not up to standard is the attitude of individual staff. I must say the overall service was good, and what I came across might be isolated incidents.

Azra D.
Australia
October 20, 2013
relaxing with a superb location
Location, food, room
Had a pleasant stay - my room was upgraded to a suite and the staff were accommodating to my needs. The breakfast buffet was very good and the location of the hotel was fantastic - just a few minutes walk from bukit bintang. The location and room size are my favourite things about the hotel - and also the balcony was quite nice to have if you could get a good view. The rooms and beds were clean and comfortable. Recommended if you could get a good deal.

JOSEPH P.
Philippines
October 19, 2013
Great location
Location; Service; Breakfast Buffet
The hotel is very near two huge shopping malls; near great restaurants; near the KLCC park and Acquaria. Bukit Bintang and Lot 10 are also quite near. The rooms were big and comfortable. The staff was attentive and very helpful. We all enjoyed the breakfast buffet, lots of choices and good service.

CHNG C.
Malaysia
October 19, 2013
comfortable
luxury, elegance, strategic location
Overall ok, but couldn't understand during the breakfast time, the waitress guided us to the very small table instead of there are some bigger tables were still vacant. It is very uncomfortable for two persons squeezed in small table.

Tami S.
United States
October 17, 2013
Above average
Ambiance, size, cleanliness
This was our second stay. Check-in is cordial, but not warm and inviting. Room was luxurious, spacious, comfortable and so clean. Buffet dinner is expansive and expensive, but not a lot of choices for the western palate. Service in dining is not good for the expense. Breakfast is expansive, but very crowded, food is not replenished when emptied, lines are long for eggs, waffles, coffee. Service is sub-standard. Breakfast pastries are not available. Western cereal is not available. Overall, visiting is lovely, but customer service training should be a priority.

Daniel C.
Romania
October 17, 2013
Excellent, great hotel, friendly staff
Great architecture and furniture, great location, friendly staff
The hotel looked great, it has a really interesting architecture and the staff were all friendly. Easy check-in / check-out and the location is excellent: near Pavilion mall and 10 mins walk from KLCC / Petronas towers.

michelle R.
Australia
October 17, 2013
Terrible service
Location, decor
We were unable to check in until 5pm, then we were told the room would be a twin not a double. At this late time in the day we were happy to accept any room, they didn't however tell us it was a smoking room and it stank. We stood in the lobby waiting and waiting for our luggage to be taken up and in the end took it ourself. I ordered the promoted cocktail of the month and after a lengthy delay, they informed nobody was able to make it, it only had 3 ingredients and I could have made it myself. A luxury hotel which fell far from the standard expected.

yan L.
China
October 15, 2013
perfect, fabulous, best of asia
service, bed, food
It is at the center of KL city, close to TWIN TOWER and big shopping mall. With Malay charateristics, we could taste muslin feeling here. Unforgetable feeling with the stay here. Malaysi is truely Asia.

alfred M.
Australia
October 14, 2013
very comfortable,great position,
its size,its granduer,and big rooms
our stay was excelent,not a thing to complain about,we felt like royalaty