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Excellent 8.7
Based on 5863 reviews

Recent customer comments

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based on 5863 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

chee L.
Brunei Darussalam
July 06, 2013
Nice Luxury Hotel
Close to city, clean and big rooms
I stayed for two nights in The Royale Chulan Hotel Kuala Lumpur. The hotel is situated close to the city, especially Pavilion shopping mall, so I did not have to take any public transport.

Brunei Darussalam
July 05, 2013
very comfortable
luxury room, close to shopping area and nice pool
One of the most pleasant stay i've ever had in KL.

chan H.
July 03, 2013
excellent service and comfortable room
good service,comfortable room and good food
I arrived at 10.30am and the reception was very helpful to find me early check in.She also upgrade me to suite room from deluve room.The room was nice and spacious.I had an excellent sandwich for my lunch.It was very good but slow even there was not many people around.My 3 days stay was excellent.I would be coming to stay in this hotel for my next trip.

July 03, 2013
lovely staff, beautiful hotel, amazing room
room size, hotel decoration, location
Our stay was amazing. We took a Deluxe with breakfast, and had room 206, "apartment like" with a small kitchen and a living room, which was perfect for us with our baby (to clean his bottles, to let him play). The bed is really comfortable even if we would have preferred a King one instead of a Queen one, as with the baby it was a bit small for us 3. Bathroom, room were big, clean, decoration was delicate and with attention to details. Swimming pool was nice, staff was amazing, except the man at the bar of the swimming pool on Sunday 30th July: he was lazy, not nice. All the other people were just perfect and lovely. We would definitely come back here for all our next trips to Kuala Lumpur and will recommend highly the place! Location was amazing as well, as at walking distance from Petronas towers, and 5min from Parkson shopping mall.

Hong Kong
July 03, 2013
Convenient hotel at the city centre
Location, cheap rate, huge room
Just 5 minutes' walk from the Pavillion. Also with footbridge access to KLCC park and twin towers. The staff feels a bit cold. Not much smile, not really helpful. After checking out they got me a blue taxi which is rather expensive, around RM150 to the KLIA, which is almost double as others. Better get a an outside the hotel.

July 03, 2013
Perfect Hotel
Huge Room, Excellent Dinner at L'Heritage, Comfortable bed
Best Hotel stay, great room in the perfect location.Excellent dinner at the L'Heritage hotel in Royal Chulan.

Joanna C.
July 02, 2013
Glamorous Stay
Bath tub, large room and comfort bed

Mabel S.
July 02, 2013
Location, Interior, and Services are three main things that are good in the hotel.

Abdul G.
July 01, 2013
The stay was exemplery.
-attentive and friendly staff

Zul J.
June 29, 2013
good hotel
good food, location and service