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Excellent 8.7
Based on 5845 reviews

Agoda Verified Reviews

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Excellent



based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

8.7 ERIC E.
Indonesia
June 26, 2013
Near to bukit bintang
Location clean luxury

9 su C.
Malaysia
June 26, 2013
nothing to complain about.
spacious and clean room and hotel is also close to shopping malls.

7.7 Rohaida S.
Singapore
June 25, 2013
Short stay but sweet memories as usual.
Big deluxe room, comfortable king bed and large fully equipped bathroom

6.3 Siew W.
Singapore
June 24, 2013
Malaysian heritage large room
Spacious room, near to Pavillion, quick room service
The stay at Royale Chulan was pleasant, though there were a few things to mention: 1) near to Pavilion mall but construction work requires a walk of 10-15 min to reach. 2) free shuttle van only available for 3 timings and little space in van. 3) bed sheets have old stains and not changed even though request card was placed on bed. Honestly, if not for the 3 days for 2 offer and good rates by Agoda, I would not choose the hotel again. Just some advice for guests, if u need a cab, just make booking yourself cos it costs double the amount to book via the hotel.

7.7 CHAN C.
Malaysia
June 24, 2013
NEAR TO SHOPPING CENTER
Super Kind Size Bed, Clean Room, Friendly Staff

8 Aryane A.
Singapore
June 23, 2013
Service at reception could be better
hotel location close proximity to pavilion, extensive buffet breakfast spread, cosy & appealing room ambience & peaceful surrounding just like a resort
My 2nd hotel stay here within 6 mths. No complaints abt anything else as usual but the hotel service at the front desk. Staff at reception counter hv smiles on their faces, they greet, but needs improvement in communicating with customers. Need to learn to make eye contact when attending to customers to avoid being labelled as rude. However, they did put in effort to accommodate vcustomers' requests as much as possible. I applaud for that effort. Staff at the restaurant are fantastic! Good job ladies especially this slim & tall lady (I forgot to take note of her name), stationed to welcome hotel guests into the restaurant during breakfast, good customer service skill! From the first visit till my subsequent visit, she never fail to smile and always polite. Room service is great too, good job to Dinesh but makeup room service this time needs to improve, kept forgetting to replenish certain thing for that level 7. Above all, will definitely come back for the pool, my kids love it & the BIG breakfast hotel provides wch uncomparable to Shangri La KL.

10 Cherylene S.
Australia
June 23, 2013
Fantastic
The room,pool,food and location

8 Arnel R.
Philippines
June 22, 2013
It is comfortable and relaxing
The hotel has clean and comfortable rooms. It is also very near to shopping malls.

8.3 Raymond S.
Australia
June 21, 2013
Very good luxury hotel. Clean bathrooms!
Clean bathrooms, big rooms, friendly staff.
Had an issue checking into our room first day with an ant infestation problem. The hotel staff sorted it out quickly and gave us another room. Breakfast was good, and had a fair bit of variety. Hotel is old but big, comfortable and luxurious. Didn't have a chance to check out the Swimming Pool. Close to Pavillion, Bukit Bintang and KLCC. Would stay here again. Great deal from Agoda!

10 Hye-Jeong A.
South Korea
June 20, 2013
Good food and nice facilities
Very good restaurant and also cultural event, good serivce
It was very nice staying as the hotel service was very good and all the restaurants have very good service and food.