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Excellent 8.7
Based on 5872 reviews

Recent customer comments

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based on 5872 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.8
  • Food/Dining 8.3
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Maylin C.
February 01, 2016
Quite all right
The hotel is fairly large and quite comfortable. Staff are friendly and helpful, but a bit on the slow side (we waited three hours and called three times to have shirts picked up dry cleaning). The rooms are large and seem to have been recently renovated, but the mini bar is empty and the fact that there is a large window in the bathroom that faces the room is charming at first sight (wooden shutters), but a bit impractical for couples with different sleeping habits (noise, lights, etc.). Another let-down is the smallish television sets and the choice of available channels. No BBC, no CNBC, no HBO, no in-house video. On the plus side, the restaurants are good and not too pricey. Another plus is that the location is more quiet, even though Bukit Bintang is a five minute walk and KLCC ten minutes and then through the park. That is probably one of the reasons why it is being frequented by members of Malaysian Royal families, ranking officials, diplomats, etc.

henry L.
January 27, 2016
comfortable, luxury and great location
the hotel room is great, clean and comfortable. the breakfast is awesome with variety of foods. the staffs are so friendly with nice smile all the time when serving.

Karen L.
January 22, 2016
A pleasant stay
Location, space, pool
We had a wonderful 4 days at the Royale Chulan. The room was very large, quiet and clean. We enjoyed the pool everyday and thought breakfast was excellent. pancakes could be improved by cooking freshly. The concierge was helpful. We were not happy with the taxi booked for us on our return. the driver was very grumpy as he wanted to take us to the airport. We had booked to the Sentral station only. He drove like a maniac and grumbled all the time. That was the only negative.

Frank B.
United States
January 22, 2016
everything was fine

Fabian S.
January 20, 2016
Awesome spa, wonderful stay and amazing staffs!
One of the best in KL

salah E.
January 18, 2016
highly recommended
location, room size and cleaness, hotel staff
just great

January 17, 2016
Good Location, Great Accommodation & Friendly Staffs

aziz D.
January 15, 2016
Fört they gave me without view but i paid room with view, second they reserved a taxi to airport for 150 RM which driver smoked in the taxi, this was shamfull for such hotel selling gust to taxidriver.

Jong L.
South Korea
January 12, 2016
Outdated hotel
A bit Outdated hotel. Only location counts

Emily D.
United States
January 11, 2016
The breakfast was really good, the pool was nice, and the gym was great.