arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.7
Based on 5844 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

9.2 Shaxmayra J.
Malaysia
May 28, 2016
Superb
Love the environment & the surau is the best so far

9.2 Su S.
Malaysia
May 12, 2016
Satisfied
My 3rd time staying at this hotel and I'm never let down. This time the hotel called to send a fruit basket. Everything was just perfect from the bed to the facilities. Keep up the good work at the hotel.

10 Monika Z.
Switzerland
May 09, 2016
Great
Good room, good bed, nice pool, great food and friendly staff

8.8 Aidatul A.
Malaysia
May 06, 2016
Great weekend with Royale Chulan
I booked through Agoda, unfortunately the payment has rejected, hence Agoda asked me to pay direct to Royale.. The staff upgrade me from standard to executive room facing pool. The room very comfy, big and clean with great bathroom. Wifi very fast. I love the breakfast. So many choices of food.

7.2 Natasya S.
Malaysia
May 03, 2016
excellent stay
Stay was great, our superior room got upgraded..will choose the hotel again in the future.

7.2 leslie F.
Australia
May 02, 2016
Hotel is getting tired
We have stayed at the Royal Chulan for several years whilst visiting K.L. Sadly each year it is deteriorating with less concern for the guest. It took three attempts to find a room that was smoke free. Rooms are offered as smoke free but a clean does not get rid of entrenched smell of cigarette smoking. Even the last room we accepted had the smell of smoke in the pillows. It will be a good hotel to stay due to its location when guest numbers drop off and prices are forced to fall.

7.6 Tony T.
Malaysia
April 27, 2016
15 minutes walk to Pavillion shopping centre
Good for family and business travellers

7.6 Hana H.
Singapore
April 26, 2016
Unfriendly receptionist
Was greeted halfheartedly by the female receptionist attending to me. Asked her if I could get a complimentary upgrade but she just ignored my request. The menu for breakfast were lower than I expected. The chef making omelete was cold as well. The only thing I loved about then hotel is it's room and live band service at night. Totally appreciate the extension of 1.5 hours approved by a male receptionist.

5.6 Xiaoming Z.
China
April 26, 2016
Ok
Ok

8 Xiaoming Z.
China
April 26, 2016
Ok
Ok