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Excellent 8.9
Based on 8283 reviews

Recent customer comments

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based on 8283 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

Christopher B.
United States
October 08, 2014
Staff performance needs improvement for 5-star
Food, Cleanliness
Overall, the food and cleanliness of the hotel were very good and consistent with a 5 star hotel. We experienced two unfortunate situations with staff performance: (1) hotel driver dropped us off at the wrong airport terminal...big inconvenience with a lot of luggage and a toddler in tow but Traders did refund the shuttle ride for the inconvenience; and (2) based on their location, Traders offers a shuttle that will take you from the hotel to the Petronas Towers. When we asked about this, we were told it was canceled because they had VIP's in the hotel. So, what does that make us when we pay top dollar to stay in a 5 star hotel? Isn't everyone a VIP? In any event, we took a taxi but it is the 'principle' of the issue and the fact that no one had informed their 'other' guests about the schedule change/lack of services. This is a nice hotel but not up to a 5-star level based on this performance.

Rudy L.
October 08, 2014
Comfortable Hotel
Convenience, friendly staff, inexpensive
it was good, very convenience, it price is inexpensive

shereen H.
October 08, 2014
Easy to get around, near the shopping mall, clean

Clark M.
United States
October 08, 2014
Superb minus the food
Staff, room w view, location
Everything was wonderful except for buffet at traders lounge

Andre C.
South Africa
October 07, 2014
An overall good experience
Good condition, good location, good room
It was great. The hotel is good with a great location and overall a very pleasant stay

October 07, 2014
Great weekend stay in Traders Hotel
Staff were friendly and helpful. Food was great and the location was conveniently located.
I had a wonderful stay in Traders Hotel. WIll definitely come back again.

Tham S.
October 07, 2014
They offer everything you need in a Hotel
Comfortable, Convenient, Cozy
I travelled to KL with my wife, we are comfortable staying in this hotel. They offer almost every services you need or you can think of in a hotel, so convenient in terms of food, entertainment, leisure, shopping, etc. I would highly recommend this hotel if you are travelling to KL!

Leung C.
Hong Kong
October 07, 2014
Traders Hotel by Shangri-La
good services, good staff, map provided by hotel

Adam W.
United States
October 07, 2014
Food, Location, The Bed
My stay here was excellent. The bed was magical. The view of the Petronas Towers from my room was unforgettable. Breakfast was great. My only complaint, if it could be called a complaint, is that Traders doesn't distinguish itself in anyway. There's nothing special here. It's an excellent world class hotel, but I will remember Traders only as an amazing host for my stay in Kuala Lumpur instead of as a destination in its own right. That said, this place does so many things right. Even small details, such as how the night light gently illuminates both the bed and bathroom, are managed perfectly. It's expensive, but awesome. You'll probably be happy here. And the beds... I've stayed at a lot of hotels and there was something uniquely spectacular about my bed at Traders. I don't even know what it was. The softness? Good times.

Roger O.
October 06, 2014
Superb view and location
Location, view of Twin Towers and nice staff
The best thing about the hotel is the view of the Twin Towers [Get the Twin Towers view]