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Excellent 8.9
Based on 8274 reviews

Recent customer comments

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based on 8274 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

Silvia K.
September 24, 2014
Luxury for good price
Location, views, staff
Felt really spoilt, enjoyed the Skybar and pool

September 24, 2014
A good hotel with great location
Room is comfortable and clean,location easy to excess.
Family and I were have great experience with this hotel,comfortable room and kindly staff.

syed A.
September 23, 2014
beautiful klcc view
location, view, staff
very good stay. the staffs are friendly. the klcc view is beautiful.

September 23, 2014
Shangrila Experience.
Food,Location and Comfort
Excellent with absolutely no complaints

Sanghynn L.
South Korea
September 22, 2014
good for service, clean, room
good for service, clean, room

Yee W.
September 22, 2014
Good for Business Traveller
strategic location, centralize, convenient
Overall, this hotel provide clean and comfortable room and up to standard,. However, it would be more great if they can welcome every guest by serving them a welcome drink, since their check-in reception is just next to the dinning area. The health club (gym room) is operate 24 hours, which is good for the sport lover. Swimming pool is in the sky lounge, it creates good ambience at night, with good view of twins tower opposite it. The pool is not spacious, but long enough for you to do the laps. One more credits to this hotel is, it's just beside the conventional hall, with few steps to reach and strong air-con supplied all along the pathway. Good for business traveller to stay in. Anyway, I expect more from the hotel, for example placing a set of newspaper in front your rooms every morning. Upgrade guests' room on their birthday, or give complimentary breakfast for them. This is all they can do to surprise and delight the stay of their guest; By doing so, hotel could have less effort in doing advertisement in achieving customer retention.

David C.
United Kingdom
September 19, 2014
Short stay
Staff are great free wi if superb location great breakfast what more could you want

Andy P.
September 19, 2014
Great Hotel
Location, Club Lounge and Room
Superb location and views and the club lounge is fantastic. Just love the staff.

Roger O.
September 19, 2014
Excellent perfect for nice KLCC View
View of Twin Towers, location and cleanliness
Perfect! The view of the twin towers is simply mesmerizing.

Yeoh T.
September 18, 2014
comfort, clean , good location
comfort, clean , good location