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Excellent 8.9
Based on 8242 reviews

Recent customer comments

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based on 8241 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.4
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

7.3 Hadi P.
June 28, 2013
For Business trip is very convenient place.
Convenient, near shopping place and customer care

9.7 VI D.
June 28, 2013
great service, best view of twin tower,skybar
Great friendly service, large rooms, awesome skybar, best view of the twin tower.

9 Jocelyn M.
June 27, 2013
Centrally located
Closed to shopping center, comfortable bed, closed to the main attraction

10 Carolyn L.
June 27, 2013
fantastic food at Gobo Upstairs!!!
Delicious room service, attentive staffs & amazing location
It has always been very pleasant and it always will be! Gobo Upstairs really service SUPER NICE STEAK! Service is always amazing! Love it! walking distance to KLCC for all my branded good! Loving it!

8.3 Ka L.
Hong Kong
June 27, 2013
Relax, enjoyable, having fun & comfortable.
Excellent customer service, cleaniness and comfortable

9 Chu T.
June 27, 2013
Superb stay
Good breakfast buffet, modern room, efficient staff
Will definitely come back. Shuttle to Suria KLCC a plus. About 15-minute walk to Pavillion (with children in tow). Breakfast buffet the best and widest variety I'd had. Club Lounge offers afternoon tea and cocktail in evenings. Should give it at least a visit, I went thrice. (Do note that Twin Tower View Suites are smaller than City View ones, though more expensive. You pay more for the view, not the room size. That's what I didn't realise until later. Fortunately, hotel staff accommodated our request to change from Twin Tower Suite to City View Suite, without refund though).

10 Chew H.
June 27, 2013
Friendly hotel staff from door boy, receptionist, front desk and restaurant staff, very care for customer situation and provide transport to KLCC.
All is very good but just except the vallet parking service is pooooor, vallet parking staff is not soooo friendly, overall the whole hotel staff is very friendly and provide us excellent services.

9 Krystyna H.
June 27, 2013
Spoil yourself.
Excellent rooms, petronis towers view, access to tunnels & walkways to shopping areas.
Very pleasant, great rooms and service, though the prices for food and especially alcoholic beverages were high (then add gov tax an GST!). Even though check out was midday, they allowed us to stay 1 extra hour no problem. This time of year, the smoke from Indonesia burn offs can be a problem, so spoiled our view of the petronis towers. Good walkways/tunnels to nearby Suria KLCC shopping centre and covered walkway to Bukit Bintang area.

9 Rahayu R.
June 26, 2013
Large rooms and comfy
Large bathroom and room and comfy too
I have stayed in Shangrila-la before and compared to the Traders I prefer SHangri-la better as I enjoyed the buffet breakfast more and I like Shangri-la lobby way better too

9.3 Alice T.
June 26, 2013
Great stay! Will definitely be back again.
Great location,friendly staff,clean rooms.
Thank you for the surprise for my mum's birthday. She was very happy with it and we were very satisfied with the arrangement! We will choose this hotel if we visit KL again.