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Excellent 8.9
Based on 8273 reviews

Recent customer comments

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based on 8273 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

Ean F.
May 28, 2013

Hong Kong
May 28, 2013
Good location, international standard
Good location, nice view from room, great bar

leslie O.
United Kingdom
May 28, 2013
Very comfortable and safe
Staff were attentive and helpful, Rooms very comfortable, and buffet meals were good
Our stay was very comfortable and staff were helpful we felt safe as our stay at the Shangri La in KL in January was frightening as someone in Reception gave another person our room key and they tried to break into our room at 3 am whilst we were a sleep luckily we had put the latch on the door and were woken up. We never got a satisfactory explanation so we will never stay there again

jill H.
May 28, 2013
We were looked after very well by friendly staff
location, pool bar and room design
Our stay was very enjoyable we were looked after by a very attentive staff, excellent food for breakfast and dinner. Also upgraded to the club lounge which is a good deal.

Hadi P.
May 27, 2013
have a nice pool bar which can see the Twin tower
nice pool, nice twin tower view and located near shopping mall KLCC

Darius T.
May 27, 2013
Nice, new and modern
big room, clean and new
Nice room. Clean and new. Comfortable bed. Plenty of restaurants in the hotel. Okay prices and good food at the hotel. Upstairs bar and pool are very nice. Great view of the Petronas tower. Helpful staff and friendly staff. Decent wi-fi for free.

chng S.
May 26, 2013
will be back for the stay in near future
room clean, nice coffee house and quick check in

Dato S.
May 26, 2013
clean, nice food, pleasant staff

Noriko S.
May 24, 2013
Great location for business trip
Great location, good city view and friendly staff
Location is good for business travelers. View of the city and Petronas can be seen. Friendly staff and clean rooms.

Yee C.
May 23, 2013
Very nice KLCC view from the room
The room is clean and bed is extremely comfortable. We can see KLCC tower from our room. The hotel has shuttle bus services to the KLCC mall.