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Excellent 8.9
Based on 8240 reviews

Recent customer comments

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based on 8240 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Staff Performance 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

10 kwame J.
United States
May 09, 2013
The View, the shopping, the staff were great
View of towers, close to towers and shopping, wonderful staff
Thanks to Jane and the other staff for acknowledging my anniversary.... Great room with view of the towers..... Brought Wine to room for special occassion.

8.7 Roslinda R.
May 09, 2013
Attentive staff, Nearby shopping and restaurant, Nice pool bar

9 Russell P.
May 08, 2013
A good luxury hotel in a great location
Great view of teh twin towers, good location and extensive buffet

10 Eddy M.
May 08, 2013
Great hotel!
Atttention to details by the staff. Felt welcomed.
This has always been my choice of hotel in KL, and will continue to be. The effort the staff went through to make my stay comfortable cannot be compared! Plus the convenience of the location!

9 Tao P.
May 08, 2013
good location and good view
good location and good view
the location is good and really close with Twin towns. good hotel.

7.3 Shane O.
United Kingdom
May 07, 2013
A hotel that's a bit too pleased with itself
Location, location
I had booked a club room on a high floor with twin towers view. I arrived at about 4.00pm after 20 hours on aeroplanes and had to wait over an hour before an appropriate room was available for me. Overnight I realised that the air conditioning in the room was not functioning well, and although I requested that this be checked and repaired on the morning of my second day , nothing had been done by the time I returned in the evening. On trying to catch the lift to the Club Floor to check out at 1205, my card would no longer allow me to access the club floor; it had apparently ceased to function after the check-out time of 1200 - that's very petty and unhelpful. Staff attitude is that we're in a swish hotel with modern systems so we really can't understand why anyone could possibly have a problem

9.3 Linda Y.
May 07, 2013
Great hotel for a shopping weekend in KL
Easy access to KLCC by hotel shuttle, excellent fitness centre and good lap pool with fantastic views of the park and KLCC area

9.3 Linda Y.
May 07, 2013
Weekend getaway
Well located to KLCC, great shuttle service to the shopping mall, excellent pool area

9.3 TAE H.
South Korea
May 07, 2013
good view but small room
view, price, location

United States
May 07, 2013
Room with the BEST view ever!
View of Petronas Towers, proximity to transportation, nice rooftop bar.