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Excellent 8.9
Based on 8319 reviews

Verified traveler reviews

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based on 8319 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for money 8.4
  • Food/Dining 8.3

Norashikin A. from Singapore
Families with young children
Stayed 4 nights in March 2013
comfortable and great
good service, polite service and good upkeep
Reviewed April 14, 2013

de N. from France
Business travelers
Stayed one night in April 2013
Great view and location, but F&B need to improve
Location, view, wifi everywhere
The room was great and the view was fantastic, but the food was really bad and not up to standards. And the "executive lounge" did NOT feel executive at all.
Reviewed April 13, 2013

jeong S. from South Korea
Families with older children
Stayed 2 nights in February 2013
overall good.
location, room is clean, shuttle service
service is good. their response is comfortable. and they tried to get better solution.
Reviewed April 13, 2013

Li W. from China
Stayed 3 nights in June 2012
very nice
centrally located, large room and very good room service
Reviewed April 13, 2013

Jennifer C. from Taiwan
Business travelers
Stayed 6 nights in April 2013
Comfort hotel, but not honor promotion campaign
Good access to KLCC convention center
We booked 7 nights and extended one more night after receiving promotional email offering 20% off F&B, spa, etc. However, the hotel management didn't honor their promise while we requested for the discount for F&B. They said the booking must be at least 2 nights - which was not stated in their promotion at all. What a stupid move for a 5-Star hotel! You lose the trust from your customer who stayed 8 nights with you.
Reviewed April 13, 2013

David S. from Canada
Solo travelers
Stayed 2 nights in May 2012
Top quality hotel
The best three things about this hotel were the rooftop bar, the view of the Petronas Towers, and the quality of the rooms.
Reviewed April 13, 2013

Alexander S. from Germany
Solo travelers
Stayed one night in February 2013
Once in a Lifetime TwinTower View Just Amazing
Once in a Lifetime TwinTower View Just Amazing
Reviewed April 12, 2013

Aik N. from Singapore
Solo travelers
Stayed 2 nights in April 2013
Overall stay was satisfactory, great room.
Room. Skybar and Cleaniness
Overall stay was good, however the staff services is not as top notch compared to Ritz Carlton KL.
Reviewed April 11, 2013

Egle L. from Lithuania
Stayed 3 nights in March 2013
great location, great views
great views, great food and very nice staff
really loved the hotel. we were staying in the traders suite, and the best thing is that snacks through out the day are included. great location too. definitely will stay there again.
Reviewed April 11, 2013

Andrew N. from Australia
Solo travelers
Stayed 2 nights in April 2013
Location good, great views of twin towers.
Executive lounge, large rooms, location.
Recommend to upgrade to executive floor where you may use the lounge with free food and drinks. Also affords a great view.
Reviewed April 10, 2013