Primula Beach Resort, Kuala Terengganu

The hotel has a fantastic location on one end of the beach, with white sand and water clean enough to swim in. Although I got a nice view of the beach from the 8th floor, my family was staying on the 7th floor and only saw the roof of another wing. Checking into the hotel wasn't a problem. We got to the room, and there were no towels in the room, and the hotel safe was locked. Not much of an issue. My family had ordered an extra bed during booking, and didn't find that bed in the room when checking in around 3pm. They called housekeeping asking for the bed again. We went out and came back around 11pm, and they still hadn't sent an extra bed. Breakfast was acceptable, although there wasn't much choice, and you must know that even though there isn't a station for cooking eggs - you can ask one of the waiters who will tell the kitchen to prepare it for you. My main complaint here was that tables weren't clean, and when we asked someone to clean it, she gave us a strange look and started mumbling. It could have been a bad day, and I'd like to say perhaps the hotel was crowded that weekend - but it didn't look crowded at all.

We stayed here only because our flight did not leave time to catch the ferry to Retang Island on the same day we arrived. There is very little choice of hotels in Kuala Terangganu, and they are all on the lower end. This may in fact be the best of them, which is not saying much.

I came late for check-in and found out my room was canceled that was said to be automatically done by the computer. It was frightening that I might be left out without any room. But a swift action by the reservation staff had given me another room which was better than my previous room. I am more than satisfied. The ambiance of the Garden Terrace was perfect for breakfast. The swimming pool was clean and beautiful. And the Balok beach was very safe for swimming considering the monsoon season at that time. This enabled me to enjoy both the pool and the beach at my heart's will.