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Very good 7.6
Based on 1410 reviews

Recent customer comments

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Very good



based on 1410 reviews
  • Cleanliness 7.4
  • Facilities 6.8
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.6
  • Value for money 7.5
  • Food/Dining 7.0

hidaizzati L. from Malaysia
Families with young children
Stayed one night in August 2016
Good
Value for money
Reviewed August 16, 2016

Mohamad O. from Malaysia
Families with young children
Stayed 3 nights in August 2016
Value for money
Went for 3 nights stay at this hotel and suprised at the size of the room. It's huge and my kids really enjoy the space. Food was ok, the pool was nice. Only that major renovations at the lobby was taking place so the entrance was a bit far from the parking lot.
Reviewed August 15, 2016

Nadiah L. from Malaysia
Couples
Stayed one night in August 2016
Receptionist is rude
The receptionist was rude when requesting for my IC and raised his voice. Receptionists should make the guests feel welcomed as they implicate the first impression of the guests.
Reviewed August 15, 2016

Shermyn L. from Malaysia
Business travelers
Stayed one night in July 2016
Convenient
Easy access to shopping mall
Reviewed August 14, 2016

Shermyn L. from Malaysia
Business travelers
Stayed 2 nights in July 2016
Very CLean, good environment and friendly staff
Very CLean, good environment and friendly staff
Reviewed August 14, 2016

Wan A. from Malaysia
Families with young children
Stayed one night in May 2016
Nice stay
Easy access to shopping mall
Reviewed August 13, 2016

rubiah D. from Malaysia
Business travelers
Stayed 2 nights in August 2016
under renovation with new management
not much to expect
Reviewed August 13, 2016

Chandra N. from Singapore
Couples
Stayed one night in August 2016
Upgradation work going on no prior information at the time of booking.
Agoda should get info abour upgradayion work and warn customers in advance
Reviewed August 12, 2016

Rashdan Y. from Malaysia
Families with young children
Stayed one night in August 2016
good hotel to stay..
Breakfast spread is awesome for the price.really worth it. well done.
Reviewed August 11, 2016

Tan B. from Singapore
Groups
Stayed one night in August 2016
Stay At MS Hoptel over weekending 6th to 7th August 2016
This is my second stay at MSH this year and the experience this time round was awful. Reasons:- 1) Hotel was under renovation. 2) My Hotel Room was very very badly maintained. there was hair (not mine) on my bed, stuck on the pillows. 3) There was no bath towels provided. Handtowels provided had stains and dirty marks on them. 4) There was only one piece of soap that required me to share that solitary bar of soap between the shower and basin. 5) The toilet seat pan was strange. After using it I discovered I had hives like marks on my tighs and buttocks that came into contact with it. I experienced the very same issue on my first stay at MSH and I conclude that either the seat pan is filthy with full of some kind of germs or that its wiped with some very caustic detergent that caused my skin irritation. In conclusion, I won't be staying at MSH ever again. I am so very disappointed. It literally ruin my otherwise enjoyable holiday at Kuantan last weekend. Somehow I get the feeling that the rooms are never properly cleaned and serviced between stays. I booked 2 rooms (Deluxe ones at that) this time and I had to wait almost 1 hour before given my room. Awful!
Reviewed August 10, 2016