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2015
Very good 7.2
Based on 2884 reviews

Recent customer comments

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Very good



based on 2884 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 7.5
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for Money 7.1
  • Food/Dining 6.8

Chung T.
Malaysia
August 22, 2014
Very good
Near with beach, good activities at beach, good hotel room
I lt very good, can do many activity at the hotel,

Lee L.
Malaysia
August 21, 2014
Excellent
Food, Room Comfort and Location
Enjoy a wonderful business with leisure trip. Nice environment, delicious food, great spa.

Mei L.
Malaysia
August 21, 2014
Hotel with a nice pool and beach
Pool, beach and location
This is my 6th stayed in this hotel. I choose and love this hotel because of the great pool and beach. But the hotel have increased the rate since April 2014 and this is my 1st stay after the prices increasing. Based on my last few times experience, I will choose the sea view room. But when I check through the hotel website, the sea view room is more expensive now and it become premier deluxe room. And I called at the hotel to confirm with them the type of the room I need and the answer is the sea view room is the premier deluxe because they hv done some upgraded and renovation, so the price is increased now. Hence I book the hotel based on their explanation. But during the check in time, when I request for the room on 2nd or 3rd floor based on my last experience, the view is nice. And the staff didn't explain anything and ask me a question: you don't want higher floor? Then I answer my booking is premier deluxe, so I prefer 2nd or 3rd floor. Then she just proceed After check in, I found that the room is same like last time, no different. The condition is still the same, and there is problem with the bath tub. And the wifi is no more free provided but hv to pay. Hense I went to the front desk and ask again another staff regading the prices of the room. The staff explain to me that the deluxe premier room hv a better sea view and located at 3rd and 4th floor only. The 1st floor and 2nd floor is call deluxe executive room and cheaper although facing the same view. I really shock when I heard this, because on their website, the executive room is garden view. And when I check in I ask for 2nd floor, the staff didn't mention anything. What a poor service and management! Before this, I hv stayed at 2nd floor, 3rd and 4th, all deluxe sea view room. Why the details on the website is different with the actual. Why the staff at the check in counter didn't explain. We felt like we r stupid after we knew these.

rendy Y.
Singapore
August 21, 2014
Nice
comfort, peaceful
Good

HO F.
Malaysia
August 21, 2014
good location
- very good location , beach is just 3 minit by walk

Nur M.
Malaysia
August 19, 2014
Good hotel.
Good food, clean & nice private beach area

Joe E.
Malaysia
August 19, 2014
Newly refurbish
Clean n new
Had 3 kids on 2 nights stay and it was pleasant .. Beserah beach is abit far away but it's nice and rooms are newly refurbish and new paint .. Could use better toiletries n more towels .. Internet is free for 2 hours so don't bother... Food needs improvement . Overall enjoy my stay and nice . Can't wait for Swiss residence opening in jan 2015 ..

MEI Y.
Malaysia
August 17, 2014
Short overnight working stay
clean, convenient, comfortable
Wifi was slow in lobby and not available in the room. Breakfast is below average. Room is clean and comfortable.

Koh C.
Malaysia
August 16, 2014
Great beach
View, beach and serenity
Overall it was a good place to unwind. The beach look great and the swimming pool too. The room is clean and comfortable.

Deborah Y.
Malaysia
August 14, 2014
Great place for a short getaway
Great resort, good variety of facilities, relaxing location and nice beach
The room was really spacious and comfortable. There was also a good variety of facilities for guests. The only negative I had was that breakfast hour was really packed and had to be moved to the ballroom to have our breakfast and was told that it's similar to the actual buffet spread in the restaurant but noticed that certain things were missing. Other than that, the resort is great to go to for a quick getaway from KL