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Recent customer comments

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Very good



based on 610 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 5.0
  • Location 7.2
  • Room Comfort/Standard 7.7
  • Staff Performance 7.9
  • Value for Money 8.0
  • Food/Dining 6.4

6.7 Poh S.
Malaysia
December 28, 2012
Nice hotel with big room
Reasonable price, rooms are big
Is a good hotel for a family with children, cos the room is big. There are a lot of shops nearby the hotel, we can find the famous Kuching foods such as Sarawak Laksa, Kolo Mee, Kueh Chap, Ais Kacang, etc at the nearby coffee shops. Things needed to improve is the cleanliness of the bath room and we can't enter to the hotel's lift from the car park without a Key card, the shopping center entrance also not open in the early morning.

7.3 Adriana J.
Malaysia
December 26, 2012
Value for money
The size of the room is big within a convenient location in Kuching.
It's definitely my family's choice hotel as the rooms are affordable and its big with basic amenities. But certain things can surely be improved such as the lift as its rather slow and the bathroom water flow so when you shower it will not need to wet the entire bathroom itself.

7.7 MARY P.
Canada
December 25, 2012
good location &close to airport
central locatoin
we asked to change from the floor where smoking was permitted to the non-smoking floor.the frontdesk clerk changed our room with no problem.hotel personnel were polite & helpful with regards to tell us eating places & shopping.central location a plus.the shuttle bus to the city centre was convenient.room was clean.

8 MAZLIN I.
Singapore
December 25, 2012
Cosy hotel with free wifi
Free wifi, spacious room
pleasantly surprised with the room size that could fit 3 comfortably and the location which has close proximity to the shopping area.

8 Lee S.
Malaysia
December 20, 2012
Strategic place with nice environment
Easily find for food, free shuttle to city center, good customer service, ample parking space in the carpark
I would really like to thank the staffs at reception counter for their excellent services :)They are really helpful. The hotel room is well equipped.

6.3 GERALD G.
Malaysia
December 17, 2012
Not so ideal for business traveller.
Good location
Friendly and helpful staff, security is good. Location is not so ideal as a cab is needed wherever you wish to go.

5 Tommy C.
Malaysia
December 17, 2012
Good location and shuttle services.
Free shuttle services to town and spacious room.
We stayed at Tower B which is the older of the two so things look rather worn out. We stayed 3 nights there and the shower is not good to use and using the bath tub only. The adjacent shopping are able to provide basic needs but not shopping pleasure. Need refurbishment. The free shuttle services to town helps us to save on transport.The food at breakfast few selection and not so desirable.

4.3 Chi-yin H.
Taiwan
December 16, 2012
Bad customer service and not offer what on website
River view
We booked two rooms for 3 pax each with breakfast, but when we reach there the hotel said they only have 2-bed room and offered tower, bottled water and breakfast for 2 pax. We are asked to top up for the third set. I spent almost half an hour to argue with the receptionist for our third breakfast coz it was what stated on our voucher. At the end they accept, but not happily.

8 CHENG T.
Malaysia
December 15, 2012
lovely room and service with smile
good location & new
it a really good location for business traveler and good & friendly service

5.3 TIONG T.
Malaysia
December 14, 2012
Great location but small bathroom
location
my second trip to kuching for the last six months, the cleanliness of the rooms need to look into seriously, the bathroom amenities are below standard, devan covers with vomit stains, carpet was dirty..as compare to july stay, i guess housekeeping need to do spring cleaning for the room, bathroom shower panel is terrible design, with water spillage after each shower, go back to basic with shower screen if can't get it right. will not be my choice for the next visit..