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Very good 7.2
Based on 964 reviews

Recent customer comments

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Very good



based on 964 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.0
  • Location 8.1
  • Room Comfort/Standard 7.5
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 5.6

kyle J.
Malaysia
November 10, 2014
Got better hotel...
Average, Outdated and city center
average but suitable for big family and no smoking room in all of the room and floors.

SWEE C.
Malaysia
November 10, 2014
Ariva Gateway Hotel
Centre location, walking distance to the city and staff are friendly
staff service is good. Room are big and located in centre of city

Shu K.
Malaysia
November 06, 2014
Short Getaway
Strategically located, reasonably priced and helpful staff

Agnes N.
Malaysia
November 04, 2014
Needs Some Improvement
Good Location
Towel not clean, hair drayer is faulty.

Zabran H.
Malaysia
November 03, 2014
Great Adventure
Walking Distance Food, Clean and Worth The Money
Walking Distance Food, Clean and Worth The Money

wan K.
Malaysia
November 03, 2014
good room and good staff
big room and surprises
having 2nigt stay with cool and good ambient of room. big and great. will come back here

Mo A.
Australia
October 31, 2014
Great Location, Friendly Staff
Staff, Location, Cost
Great hotel in nice convenient location for us. Great value for money. Definitely stay in again.

Lee N.
Malaysia
October 15, 2014
Good location but hotel requires some upgrading
Location, clean and quiet
Good location. Room was spacious. Room doors and elevators need upgrading. We almost got stuck in the elevator on our first day. Gym facilities also need upgrading. Equipment are old or spoiled. Shops and restaurant nearby. 10 mins walk to Waterfront. Hotel has no restaurant or cafe. Only a small area for their catered breakfast buffet. Needs improvement on customers relation.

Lee N.
Malaysia
October 15, 2014
Good location but need some upgrading.
Location, clean and quiet
Need some improvement to customer relation. Elevators are old and need upgrading. The door to my room creaks when open and closing. Bed mattress seems old and sink in the middle. I almost got stuck in the elevator on my first day. 10 minutes walk to waterfront. Restaurants and shops nearby. Hotel has no restaurant/cafe, only a small area for their catered breakfast buffet in the morning. Their breakfast has only the basic i.e., pastry, oranges, mash potato, hot dogs, coffee, tea, cordial juices, plain porridge, mee kolok (on day 1), laksa (on day 2) and hard boiled eggs. No choices on how you want your eggs.

Helen L.
Indonesia
October 13, 2014
A pleasant short stay
Clean and nice room, convenient location
We stayed in this hotel for two nights. There weren't many options for breakfast (we opted for breakfast inclusive room), but the food taste was okay. The room was clean and more spacious than I thought it would be. The bed was somewhat bigger than normal queen-sized bed too. The only downside was that the water in the shower took quite a while to drain, but it was nothing major. Location wise, it was close to eateries. There was also 7-11 nearby. Overall, it was a pleasant stay. I'd stay there again when I visit Kuching.