arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 965 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.1
  • Location 8.1
  • Room Comfort/Standard 7.5
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 5.6

Pui T.
Malaysia
April 04, 2016
Need Fixing
Broken Furniture, Spoilt Door, Noisy Air-con and 1 slow lift to access all floors. Location, staffs and breakfast is good. Overpriced.

Nattapong T.
Thailand
March 31, 2016
Good location but old and smelly room
Location, big room
Wifi not working, the room is big but old and not as clean

SERI S.
Singapore
March 29, 2016
Decent accommodation for price
2 bedrooms apartment for price.with pool and gym and breakfast.arranged tours and trips
Overall good but toilet choked we got the room changed.apartment has only one toilet for 2 bedrooms

Walter G.
Malaysia
March 18, 2016
Disappointed
Not good. Gym can't be used. Pool is bad. Lifts on the verge of breaking down. Rooms are ok but the rest just bad.

Mohd K.
Malaysia
March 17, 2016
Clean and spacious
Location walking distance to Topspot Seafood

Azeleta Y.
Malaysia
March 17, 2016
not bad
location & staff

NIK R.
Malaysia
March 13, 2016
worth for money
good hotel, strategic location, easy to find a local food.

Adi A.
Singapore
February 27, 2016
Disappointed stay
Location
Staff not friendly. Given a room which is not clean upon arrival. No apology given. Second room smells... No hot water at night. Will not stay here again

Margaretha F.
Australia
February 21, 2016
Okay hotel for the price
Security, shower was great
My stay was okay. The hotel was relatively clean. The lobby is on fourth floor as connected to bank next door. Very frustrated waiting for lifts, seems to stop on some floors for very long time and sometimes passes your floor without stopping. Breakfast is okay but maybe should be changed a little more often. Staff seem to be helpful at most times. Beds were comfortable. Air conditioner was noisy. Internet dropped out a few times and had to sit in lobby.

sweewong Y.
Malaysia
February 19, 2016
memorylane
this hotel or condotel never upgrade since the days of somerset gateway. the room atmosphere, lobby and the ambience remain. with its strategic location, ariva ,the new management should infact renovate and replace the existing furnishing. the aircon is like sleeping in the engine room.