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Very good 7.1
Based on 1243 reviews

Agoda Verified Reviews

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Very good



based on 1243 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.2
  • Location 7.7
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for Money 6.9
  • Food/Dining 6.7

5.7 Tiong C.
Malaysia
December 23, 2015
Holiday vacation
Nice location , beautiful beach
Relaxing

6 Chue L.
Malaysia
December 23, 2015
young family at damai - experience
Location, proximity to Sarawak cultural village, pool
1) The photo of the chalet on Agoda.com was different from the chalet that we were booked into. Please update your photos accordingly. 2) Although we had specified 2 Adults and 2 children per room, the breakfast that was included in the rate was apparently for 2 Adults only. We were informed of this upon arrival. 3) Only 2 towels were allocated to the chalet. Additional towels required a charge of RM10 per night. (Note in our booking, it is clear that there will be more than 2 adults in 1 chalet). 3) No hand towels or floor mats provided in the chalet. This were only given upon request. Why would guests have to request for standard issue items? 4) No metal spoons provided - only plastic stirrers! Only 2 coffee and 2 tea sachets provided. If you want more, you have to pay for them. 5) Toilet paper were not replenished on a daily basis. You have to request for an additional one. There should at least be a spare toilet roll in each room. 6) No bedroom slippers provided. If you want them, you are charged RM3 per pair. 7) Wifi was very poor. Most devices could not log in. And even if you log in, you cannot stream video like youtube at all. The hotel's response was - there were too many guests logging in. Shouldn't the hotel upgrade their wifi bandwidth? 8) The fact that one had to pay for standard hotel items like towels, bedroom slippers or request for standard issue items like hand towels and door mats really spoilt our experience at the hotel as these were the issues that we faced upon check-in. 9) Rooms were swept only - not mopped. And table surfaces were not wiped on a daily basis. 10) Water pressure was very low for the showers. Water flow was miserable and not hot anymore after 2 persons take a shower. 11) The beach was not really a beach - more like a mud flap.

4.3 Jane T.
Malaysia
December 23, 2015
Good place for relaxing
Breakfast is quite good and the view is superb
My kid enjoy the kid swimming pool very much. Me n my hubby enjoy the view n the peaceful environment

4 kristal C.
Malaysia
December 22, 2015
It used to be a very well maintained hotsl
Unsatissfied

7.7 JEE F.
Malaysia
December 22, 2015
good traveling but bad wether
location, food and condition of beach
enjoy the trip

6 KUEK M.
Malaysia
December 22, 2015
all ok
all ok
can be better

3 Rebecca C.
Malaysia
December 20, 2015
Disappointed and Disillusioned
Sea view from Hilltop, Location, Shuttle Service
While we enjoyed the sea view from the hilltop chalet, we were utterly disappointed with the state of the room. It was dirty and there was even litter on top of the fridge - old wrappers and the like. The room was dusty and musty. Room service was poor and it took a long time for what we ordered to arrive. On the day that I checked out, I left three items in the room. When I called the reception, they checked and said they had recovered all three items. I immediately went back to claim it. When I reached the counter, they gave back only one item. Then, I was told housekeeping couldn't find the other two items. What happened? The receptionist was perhaps helpful in calling housekeeping multiple times to enquire. But even he couldn't explain how the other two items 'disappeared'. Damai started off so very well but years of lack of maintenance has led to its decline. I'm not sure I'll return to this resort again.

5 MEE Y.
Malaysia
December 20, 2015
most of the facilities are old, especially the mat
the air ,the nature
quite ok

7 Kwee A.
Singapore
December 20, 2015
So So Hotel
Service, Sea View, Food
So So..... only food is over charge, lack of promotion,,, room need some improvement

5.3 Nelson L.
Malaysia
December 20, 2015
Aged premises
Staffs
Under expectation