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Recent customer comments

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Good



based on 1172 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 5.1
  • Location 7.6
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 6.1
  • Food/Dining 5.7

Min C. from Malaysia
Families with young children
Stayed 2 nights in June 2016
Summary
The toilet always block Bath towel & floor mat not ready inside the room need to request Shower head already critical crack.
Reviewed June 04, 2016

Philip G. from Malaysia
Couples
Stayed one night in June 2016
Pala Tut
Not worth the money. Facilities are run down, not properly maintained, slow check-in process, staff has to photostat identity cards of all guests, counter staff not pro-active to pre-assign rooms to respective guests althought already booked early so have to wait for 45 minutes to do check-in, no towel, old run down towel only given out around 9am on check out day after 2 reminders on check-in day. Only tv set available in the room, telefon set not functioning, some lightbulds not functioning, room is dim. All thest reflected a lousy hotel management.
Reviewed June 04, 2016

CHEE L. from Malaysia
Families with young children
Stayed 2 nights in June 2016
Poorly maintained childrens pool
Swimming pool for children badly needs repair as damage could b clearly seen at the pool side. Common areas poorly maintained but the rooms are cleaned and up to standard. However the fridge are not cold are are the air conditioning
Reviewed June 04, 2016

ai H. from Malaysia
Families with young children
Stayed one night in May 2016
Great Stay
Like the swimming pool here. The kids have so much fun. But my slippers was stolen by someone. Too bad.
Reviewed June 03, 2016

lo H. from Malaysia
Families with older children
Stayed one night in June 2016
Bad quality
Room is very dirty.check in time delay.
Reviewed June 03, 2016

Peggy E. from Malaysia
Couples
Stayed one night in June 2016
damai puri
housekeeping no one answer the phone, asking towel but need to wait few hours. but counter staff very nice & friendly! helpful!
Reviewed June 03, 2016

BEE Y. from Malaysia
Families with young children
Stayed one night in May 2016
Good retreat
Sound proof is a problem.
Reviewed June 03, 2016

Lim P. from Malaysia
Families with young children
Stayed one night in May 2016
Complain about room
Very dusty room. Shower cold water not functioning. Only got hot water shower. Complain about it but never come to service. Very terrible experience. My kid nose allergic because of the dusty room. The lobby to the room not clean. Dusty floor.
Reviewed June 02, 2016

Gek Y. from Malaysia
Families with young children
Stayed one night in May 2016
Overall is okay, swimming pool is quite dirty
Check in was a bit slow due to peak season. Overall facility was okay. Swimming pool was quite dirty.
Reviewed May 31, 2016

Amy S. from Malaysia
Couples
Stayed one night in May 2016
Bad Experiece at Damai Puri !!!
Based on my 1night stay at Damai Puri resirt hotel,here are a few points which i am disappointed with; 1-Hotel room is old and rundown. 2-No Wi-Fi provided and limited telecommunication coverage inside hotel room. 3-Limited TV channels. 4-No tea bag and sugar provided. 5-Lack of maintenance of hotel facilities. 6-No breakfast provided 7-Expensive and price is unjustified. I hope the management can seriously ponder and make necessary improvements and upgrades needed to restore back its former best. Sincerly, Disappointed Customer
Reviewed May 30, 2016