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Recent customer comments

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Very good

based on 1273 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 5.3
  • Location 7.4
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 7.0

Casey T.
April 20, 2016
unpleasant stay
paid wifi, but extremely slow expensive breakfast dark surrounding

chuan L.
April 20, 2016

Na C.
April 19, 2016
Hotel need a proper hotel management
Overall the services is very poor. No shower cap for guest have to request for it. It takes 25 minutes to send it to my room. Room do not have a proper clean up. The flooring wood panel is lifted up need major renovation. Shower holder is broken. The carpet along the corridor are lifting up. Housekeeper did not collect plates left by guest along corridor.During the night it looks like a dead hotel. Half of the hotel I believe it has been close down. Hardly see any hotel guests. Very disappointed.

Boon L.
April 13, 2016
Bad facilities
Bad facilities.A four stars hotel didn't provide free wifi service. I won't stay in this hotel next time.

chin H.
April 10, 2016
The room is big. But not very clean, a lot of hair , and the bed sheet is old and torn.

Eileen Y.
April 09, 2016
Not well maintained
Bathroom not clean, can see the dirt stuck at the corner of the basin. Shower head leaking , water splash to the ceiling, water pressure very poor. Twin room with only one bottle of complimentary drinking water. T v not working have to call for the attendant to fix it. Not recommend to stay again if they did not keep up .

Sheue T.
April 09, 2016
Bad facility
Overall poor service!

Wendy L.
April 05, 2016
Feedback on the 2 day 1 night stay
The location and stafff are good. However, the cleanliness still need to improve because the room is found dusty and bath tub also cover with a layer of dust. The main entrance and lift area also found dark during night time. The hotel will be better with the improvement of the above mentioned matter.

Chong S.
April 04, 2016
This hotel provided a small room for me!

Davidson A.
April 02, 2016
While the hotel is indeed near the airport and a lot of nearby shops, the hotel is not very maintained. At my arrival around 8pm, there was absolutely nobody to assist with my luggage. Not even a security guard was visible and the entrance to the hotel was very dark. Even the lobby was only faintly lit. I was also disappointed to find out that my Agoda booking didnt come with breakfast for that price (which is my fault really for not checking - something which I usually do!) and the internet in the room is chargeable at RM40 per night. The entire walk to my room and the room itself had a horrible stench (smell) like wet carpet. I hope that the hotel management will make some changes to the service and facilities soon. Otherwise it wasnt value for money at all, even if it was slightly cheaper than the other hotels around Kuching.