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Very good 7.2
Based on 828 reviews

Recent customer comments

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Very good



based on 828 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 5.7
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Service 7.1
  • Value for Money 7.2
  • Food/Dining 6.9

Hasnul H.
Malaysia
September 10, 2014
Good value for money
Large,comfortable and good value
The hotel is good value for money and the rooms are clean and spacious

WAI L.
Hong Kong
September 09, 2014
Poor staff performance!
Poor staff performance, good location and value for money.
Poor staff performance, good location and value for money.

WAI L.
Hong Kong
September 09, 2014
Poor staff performance!
good loaction and value for money.
Poor staff performance, good location and value for money.

Chang-hui C.
Taiwan
August 28, 2014
Merdeka Palace Hotel & Suites
-
Overall I rate it as a 2 stars hotel.

Wei W.
Malaysia
August 28, 2014
Overrated hotel.
Location, location & location
Room not comfortable. Smelly, small and dark. Totally different with what I saw in picture when booking. Disappointed.

Rose C.
Malaysia
August 18, 2014
Spacious but poor cleanliness, friendly staff
Friendly staff
I was here to run for the first international Kuching marathon so the location was superb since the venue was just beside the hotel. However, the hotel soundproof was terrible. I was staying on the 15th floor but throughout the night i could hear all the preparations going below. Could not rest well at all. The rooms and living room were spacious but cleanliness is lacking. The pillows did not smell fresh and there were even leftover drinking bottles not clear away by housekeeping. The wallpapers were also torn on various areas. The escalator was also slow and only one was functioning for the 2 days i was there. The big plus point would b the friendly staff, everyone i encounter were friendly which sorta make up for the rest.

Nor O.
Malaysia
August 18, 2014
Nice location. Bad hospitality.
Location. Location. Location.
The location is nice. But the hospitality is bad. Late check in. Supposed to be at 2pm but we have to wait for an hour to check into the room. Reception or front office staff are not friendly at all. The same goes to the manager. They can't handle large group of people who want to check in. They took so long to clean up the room. Only one lift operates. Long queue of people waiting to take the lift. No towels in the room. Took them two hours to provide the towels to us.

ISMI N.
Malaysia
August 14, 2014
Comfortable
Location, Value for money
It was a short stay, didn't had a chance to try out the restaurant. I like the lobby which is spacious. Room cleanliness/housekeeping need more attentions.

Awg S.
Malaysia
August 11, 2014
Unpleasant stay at Merdeka Palace hotel
Good location and easy access to shopping complex
The interior is very old and need major renovation.

nurfarhana M.
Malaysia
August 05, 2014
love this hotel
food, location, perking
so far so good