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Very good 7.7
Based on 1192 reviews

Recent customer comments

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Very good



based on 1192 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.5
  • Location 7.6
  • Room Comfort/Standard 8.0
  • Staff Performance 7.9
  • Value for Money 7.4
  • Food/Dining 7.5

mohd S.
Malaysia
February 06, 2016
very nice
very good hotel, freindly staff

Ahmed P.
Zimbabwe
February 01, 2016
Room was not ready plus lift not working at checki
View from the room
Comfortable

kenneth C.
Malaysia
January 30, 2016
Nice stay. Confusing check in
2 pools. Nice area for morning walk. Beach close by
Just stayed 2 nights which was fine. There is 2 receptions and if you stay in one part of report you must check in in the other reception..... Confusing! The rooms were clean enough but the toilets were maybe not so clean. That's island life I guess. But very good otherwise. Breakfast was big and a large variety of food.

Aziatul S.
Malaysia
January 08, 2016
Amazing Holiday
Locations, food, scenary
Excellent

eunsook C.
South Korea
January 04, 2016
very old hotel
it is really old hotel with old facility but the worse is the staff's attitude to deal with their customer. there was some system error something which didn't show my booking even if i showed them my booking confirmation (which is from AGODA). the resort's system put my booking to another date which i didn't make. and the staff made us to wait for their manager or something like 1 hour in the lobby. their attitude to deal with the problem was really bad. they need to improve it if they want to be rated as a 4 star hotel. in the lobby same problem happened to other customers as well, she is really not proper to be at the reception.

Amir S.
Pakistan
December 29, 2015
Not value for money
Actually nothing much can say beat,except near to airport
We were welcomed by a rude so called room manager...then in the room fan was not working and few technicians took one hour to repair unsuccessfully, at night suddenly toilet was locked and again technician failed to sort out,we had to go lobby to use the toilet at 4 in morning.... So called beach is actually a peice of stagnant sea water...

LEE K.
Malaysia
December 28, 2015
Nothing to rate , very poor
Feel like cheated.

syed N.
Malaysia
December 27, 2015
nice hotel great food relaxing stay
nice pool, great breakfast buffet, quiet
Was a great stay.. near to airport. Quiet place. Good food, comfortable and clean room. Nice staff. Definitely will be back there.

Revathi R.
Singapore
December 13, 2015
Ombak experience
Infinity pool, proximity to the beach and proximity to the Harbour
Wasn't great couldn't get the room I paid for they mentioned I was upgraded to ombak villa which was all the way on TOP and we had to lugg our bag packs up in the hot sun also the exterior had lizards. And I m personally afraid of them hence I never chose ombak villa especially the balcony area of the room .. Overall it didn't seem like a upgrade bt the room Was clean.

Jass T.
Malaysia
December 09, 2015
Poor Service
Clean, Enviroment & Foods
Hotel room very clean & big. Enviroment & nice view.. But very poor staffs service at Reception Counter... Hotel room booked online reach reception couldn't find our booking and wait very long almost 30mins only searched & completed pass key to us..Seriously is booked cab with reception counter on last day going to airport early morning 7am.. unfortunately reached at counter at 6.45am till 7am not even a person reception with whole place reception counter switch off light in darknest... till very angry & afraid miss my flight at 8 plus so no choice run out main road about 500meter away main road catch a cab bring my while family with young kids to airport.. this is really scare & nightmare that i travel so many place didn't seen whole reception closed without anyone with darkness.. Is this hotel still can rate them 4 Star???