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Recent customer comments

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All reviews (3290)

Business travelers (55)

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Families with young children (949)

Families with older children (384)

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based on 3290 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

8.3 Ng L.
October 23, 2015
Stay in Garden Terrace Room
Good for families with young kids as able to share room with existing bedding. very comfy and big beds. nice waterplay area for kids at the pool.
Nice hotel and huge grounds to walk around. Kids waterplay area is fun and 2 nice pools. The staff were friendly and nice. We were there to celebrate our birthdays and hotel was nice to extend a small birthday cake which was really delicious! Service staff was efficient and quick to provide extra towels when requested. Reception staff were able to assist quickly with extra card key when we forgot both in our room. Thank you!

9 Shuk K.
Hong Kong
October 23, 2015
Comfortable, excellent location
Near airport, many shops and restaurants nearby, excellent environmentalists
The hotel is wonderful! Beautiful swimming pool, big balcony, wide choice of breakfast, free wifi access, staff are nice, room is big and comfortable, the beach is beautiful. We can book local tour from inside hotel. The rooms are in a kind of wood house. Really a feel of nature from outside, but modern and confortable inside. Most important is the hotel is close to some good restaurants and shops. Only walking distance. We love everything except that there is problem with the air conditioner late at night. The hotel still managed to send their technician to fix it. If I am coming to Langkawi again, no doubt will I consider this hotel again.

5 Clare B.
United Kingdom
October 26, 2015
Do not stay here if you want a 5 star hotel!!!
the staff
Having paid a fair bit for this hotel we turned up expecting to be in something that was remotely 5 star, like they claim. It was far from it and we wish we had splashed out more Check in was ok - a bit haphazard but ok. We were put in a room by the adults pool, which we mistakenly thought was a blessing! We arrived to find a very intimidating group of about 20 men on a stag party playing drinking games. Worse still we could hear them from our room. We asked to be moved and luckily could as the place was quiet. So we wandered down to the kids pool, which thankfully was much more quiet but found the brown leather chairs covered in white sweat marks from other people's suncream, which is disgusting to be honest. So we moved to the beach, which was ok but generally the resort needs a massive injection of capital and the run down sunloungers were representative of the general state of the place. Both our rooms were ok but not 5 star more like 3. They smelt of urine and were extremely damp, dark and dingy! We also had a few cockroaches. Unfortunately the island was blanketed in haze when we were there so it was too polluted to really be outside and we had to spend majority of the time in the room, which was very depressing. The only good thing I can say about this resort is the staff were really helpful at times and the gym is excellent. This may have been 5 star when it was built 30 years ago. One last thing and it didn't bother us as much as it would had we been able to be outside but if you are into plane spotting this is the hotel for you! I left this resort ill, depressed and never wanting to return to Malaysia, this was remedied when we got to Penang and stayed in a gorgeous 3 star boutique.

8.7 Craig M.
United Kingdom
October 19, 2015
3 night stay
beach, location, staff
This was our third stay here and as usual we were very impressed. We stayed in the garden room and it was very clean and well looked after.

9.3 Marcus M.
October 16, 2015
Excellent Stay
Staff service, location and landscaping
It was excellent and we were upgraded from garden view to lake view. Check in was great as everything was done for us. Staff was very pleasant and obliging. The upkeep of the grounds amenities was excellent. The location was great as there was plenty near the hotel to check out.

7.2 Joseph A.
May 05, 2016
Value for money
Nice beach side resort hotel. Location is good. Far away from busy area. Nice beach except the disturbing watersport sounds. Rooms are nice except a little bit run down. Otherwise its value for money.

8 Aruna P.
October 17, 2015
Family time
The ambience, the locations and overall facility
It was comforting, I think the overall experience could be even better if the staffs take a bit more time explaining the facility in the property. It's beautiful and well maintained, but I did not know things like sauna, the kids activity centre And other water activities that they have in the location. I would liked to get a quick tour of the same being moving to the room. The food options could be wider as they had very limits to no options for vegan or veggies.

10 Hemant D.
October 19, 2015
Best Resort in Langkawi
Great Property, Great Staff, Best food.
We all 4 agree its the best hotel,with two teen girls, really enjoyed the Stay. The chief chef made special efforts for vegetarian food,and really made Indian food for us. That was awesome and so satisfying. Special thanks to the chef (Spice Garden cafe). We highly recommend this to others, and we hope to return to this Hotel when next in Langkawi.

8.7 bee K.
October 17, 2015
Great location and friendly staff... room are big
Cleaness, location and friendly staff
The best

5.7 LEE P.
October 14, 2015
cheated by photos. Too old fashio. Over priced.
I like the clean beach n the setting. Sunset view is fantastic. My child enjoy the pool n clean n quiet beach
Of all resorts we chosen Meritus was just because of the beautiful pictures. We feel a bit cheated. The building is so old and dull. Overall feeling is dull. Not worth the money spent. Certainly overpriced.