arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 3338 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3338 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.4
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.8

Fatin K.
Malaysia
December 15, 2014
Excellence
Strategic Location , good service..
Very nice and sure will come back soon

Weng T.
Malaysia
December 15, 2014
A
A
A

RONALD A.
Singapore
December 12, 2014
Pleasant nice getaway
Private beach, big room and peaceful environment
The resort was lovely especially the breakfast was a very good spread!

Leong C.
Malaysia
December 11, 2014
Good for family with children
Pool side with lots of fun,food very delicious,staff are friendly
Before one day i arrive,i did call up to request for twin bed for 2 room.they told me all done has block the 2 rooms with twin bed,but when i reach the room,all king size bed,i call up the reception about this,they told me whether i need to change the room,but i felt very tired and refuse to do so./when 2nd night,i went to the BBQ dinner,all the food very good,i order 4 can soft drink from the bar and ask the bar tender is this complemetary,he told me yes.after that that bill me rm 136,i get shock and argue with them,finally they cancel the bill,overall i give 5stars service to the management

KUHANESWARAN S.
Malaysia
December 10, 2014
meritus in december
staff, nice chalets, nice compound
stayed 2 nites. totally enjoyed the stay. friendly staff. Good place for children and lots of activities for them.

Deborah T.
Singapore
December 09, 2014
Cozy stay
Comfortable, friendly staff and good location

Kah W.
Malaysia
December 09, 2014
great location and decoration
style is so unique, surrounding is happening, nice staff
great

MAIZATULLIFAH M.
Malaysia
December 08, 2014
Room condition
Site, staffs in charge, hospitality
I stayed in Meritus for the first time. When I actually booked in the website it did not specifically mentioned the chalet is 2 storey. For me this time, it is not a problem but if I have brought my parents its a bit tricky if they had to climb the staircase. The room was generally clean but as a 5 star resort I don't expect to find ants crawlling at the drink counter. I bought bread and in the morning had to throw it away as it was full with ants. I hope that the managers can take note of this matter. Planning to come again yo your resort next year but I really hope that this matter can be resolved.Sceanery was breathtaking. Wish knew how to book the sunset table to view the sunset. Thank you.

fahad R.
Saudi Arabia
December 07, 2014
Really very nice resort
there is alot of best, hotel reception, restaurant, bar most of things there soo nice
Hundred percent okay

Damien M.
Australia
December 07, 2014
A great few days
Location, views and bar
Loved staying here