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Excellent 8.2
Based on 3325 reviews

Recent customer comments

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Excellent



based on 3325 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.3
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 7.8

10 GEOK L.
Malaysia
May 08, 2016
Great location
Friendly staff, young children friendly

7.6 Ai N.
Malaysia
May 06, 2016
Satisfactory but expected more
For the price I paid for this resort, I'd expected more based on my experience with similar priced resorts. Firstly, my personal opinion is that this resort would suit families more than couples as the facilities are more family-oriented. I find it less suitable for couples who wish for a more intimate and quiet place to rest and relax. So if you want a place to bring your family to, this resort would be a good place as there are 2 pools and a big play area for kids and the resort itself covers a huge area where your kids can run around. Secondly, the insulation in the rooms are not great, where you can hear the sounds from the next room if the occupants are loud. For example, the first room I was given was between 2 other rooms. I could hear the baby from next door crying late at night, and surprisingly, I could hear the occupants talking and their bathroom door slamming as well. But thankfully, the staff managed to switch us to another room which is the end room so it wasn't sandwiched between 2 rooms. I could still hear the kids from the next room but it was at an acceptable level. Thanks to Faizul for helping arrange the switch; we really appreciate the effort. I've read other reviewers' comments that for a 5-star resort, they expect the staff to know them by name. Do not expect this at this resort as they have a lot of guests and I certainly didn't expect them to remember my name. The staff are polite and welcoming, but at the coffeehouse, they may be somewhat understaffed as the vacated tables were not prepared for the next guest as efficiently as I expected. Also, I'm not sure why the fruits were placed outside and away from the main buffet. Location-wise, this resort is right on the strip of retail shops and restaurants so it's quite convenient. But I do recommend renting a car so you can move around the island and not get stuck in this area.

7.2 Joseph A.
Malaysia
May 05, 2016
Value for money
Nice beach side resort hotel. Location is good. Far away from busy area. Nice beach except the disturbing watersport sounds. Rooms are nice except a little bit run down. Otherwise its value for money.

6.8 Noor A.
Malaysia
May 05, 2016
Air ventilation
Air ventilation inside the room should be further improve.

9.2 wan G.
Malaysia
May 05, 2016
awsome
our 2nd trip. will back soon

8.4 Dr I.
Malaysia
May 03, 2016
Overall good and nice, just too crowded during holiday.
Good & nice.

8.8 Muhammad N.
Malaysia
May 02, 2016
friendly staff
swiming pool awesome

9.6 abdullah A.
Saudi Arabia
May 02, 2016
very nice
great hotel but expensive

8.8 zafry A.
Malaysia
April 28, 2016
Everything was excellent except at the rceptionist
Bad arrangement procedures when guests arrive. Unpleasent staffs from. Simply passing around guest from one to another. ruinned your holidays mood. Thank you to Mr Saad who handle the situation well. Please dont ever put staffs with bad attitude at frontliners position.

8.4 mohd N.
Malaysia
April 28, 2016
Good location
Very nice ambiance. 2 major things for me. Kids pool play area need urgent maintainance, protective mats are bulging, the big water splash comes every 15 mins or so (advertised every 2 minutes). We do come here for the pool and beach. There is no way you can hangout at the balcony of your room at night tying to enjoy the breeze without being bitten by hordes of mosquito. Dengue is a serious threat in this region. At least put some mosquito warning. Will report this to the health deparment. My first visit here was early 2015 and it was a perfect.