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Recent customer comments

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All reviews (3818)

Business travelers (227)

Couples (1375)

Solo travelers (285)

Families with young children (1076)

Families with older children (442)

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Very good
7.3
based on 3818 reviews
Hotel Condition/Cleanliness
7.2
Facilities
6.1
Location
7.7
Room Comfort/Standard
7.5
Staff Performance
7.4
Value for Money
7.8
Food/Dining
6.3

9.7 Tobi S.
Nigeria
August 14, 2015
nice stay
good environmet

8 Susan L.
Malaysia
April 25, 2016
Near to Airport
The hotel just next to the airport & no worries of the noise sound of flight. A bit old, but the accommodation is nice & comfortable.

10 minna F.
Micronesia
August 14, 2015
Feel really good
The staffs so helpful and friendly, the room tidy and clean
Thanks the staffs provide such good services and the room so clean, normally I can't fall slp easily at hotel, but at this one feel so comfort and warm. Especially when the first image of the Surrounding already make me feel good.

8 safiudin A.
Malaysia
October 13, 2015
Value for money
cleanliness, location and room rate

5.7 Ka C.
Malaysia
August 11, 2015
Comment
Staff service, near airport

6.3 Sher P.
Malaysia
August 11, 2015
Old and need to improve
Location ok, Reception ok, wifi ok
The hotel was old and you can see the old mark of water leaking at the ceiling. Only one lift is available. Need wait a period of time when use it. Limited choice of breakfast and the food is so so. The ham and cheese is freezer. The attitude of staff in canteen is bad. The staff always chitchatting and did not fulfil what we order. The only best thing is the hotel is near with Airport and once complaint, the management will take immediately action.

9.3 Kamal B.
India
August 09, 2015
one helang... thanks for.the hospitality
room size. staff. accessibility
excellent rooms were big and spacious . staff was polite helpful and knew what they were doing

3.3 MD A.
Bangladesh
August 12, 2015
uncomfortable
location, space quality, lobby
Bed not for sleeping, there were two feather pillow which was good, tv installed in 80's. No hot water. Not clean room, no tooth brush, no sleeper.

5.7 Hui L.
Singapore
August 13, 2015
Helang
big room. clean and big bathroom. staff are friendly.
Bad layout of breakfast. the coffee n bread counter are so far apart at the opposite ends of the dining hall that we din even noticed that there are bread n coffee offered.

6.3 Rebhi K.
Jordan
August 11, 2015
Fair deal with Helang hotel
Location, room size and price.
It was good stay, but some concerns about the hotel: no wi-fi in the rooms, and no staff assistance in picking laggages. Rest things are acceptable.