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Excellent 8.7
Based on 1312 reviews

Recent customer comments

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Excellent



based on 1312 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 8.0
  • Location 8.2
  • Room Comfort/Standard 9.3
  • Service 9.3
  • Value for Money 8.4
  • Food/Dining 7.9

Colin T.
United Kingdom
April 25, 2016
Great stay
Thoroughly enjoyed our four night stay. A wider ranging restaurant would have been a plus but accepting that limitation then the restaurant was excellent. Would definitely recommend.

KOK N.
Malaysia
April 25, 2016
Bad Management & Service
During my last visit on 14 November 2015 I leave a cable in Room. I called in the next day to inform that about my cable. The staff said that they found my cable and will keep for me. I also mention that I will collect it during my next visit. So, I call on 23.04.2016 and their reply is "the cable is already disposed due to the cable keep there more than 3 months." I also called their front desk manager on 25.04.2016 and highlight this to her and she said that "Yes, this is our company lost and found policy" I also mention that I already informed I leave my cable in room and I also mention that I will collect the cable during my next visit. She reply that "they will not call customer individually before they dispose" I totally unable to accept this kind of explanation and very disappointed that this is a reply from a FIVE STARS HOTEL and as a MANAGER. If the hotel don't know the owner of the cable than I am fine with it but in this case they already know and have my info as well and they still not call me to inform that the cable will be dispose if I keep there more than 3 months. I will not visit this hotel and I will strongly advise that "STAY AT YOUR OWN RISK" since this manage by a person who is no responsibility.

Jayce T.
Malaysia
April 22, 2016
Overall very good experience and stay
The room is comfortable, friendly staff but might need to improve on the cleanliness because we saw some hairs on bed and bath tub, also the hand towel with some cosmetic stain which we never use it before. We really love the hotel interior and atmosphere.

Ken Y.
Malaysia
April 19, 2016
Excellent place.
comfortable, clean, nicely decorated

Leslie C.
Singapore
April 04, 2016
Great & relaxing stay!
I love everything in the hotel. Breakfast was ok as we were not big eaters. Our air-cond in the room was leaking throughtout the night very badly but they fixed it the next day. The only thing that i did not like was the matress - too soft for my taste & it give me a backache the next morning. Spa experience was wonderful.

Juliane H.
Germany
March 25, 2016
Lovely charm
Charm, room design, colonial style
Lovely rooms, nice staff, free high tea, average menu, a bit far from Chinatown if you're walking each time. Lovely charm, nice colonial building. We had a very nice time.

Mohamad Y.
Malaysia
March 24, 2016
Nice and nicest
Feeling good

NANCY C.
Singapore
March 21, 2016
Okay stay
Spa village, staff friendliness and cleanliness of hotel
We were warmly welcomed with a receptionist bringing us to the room and served us hot flavored tea. The hotel lobby and pool are small. Rooms are adequately sized but the TV and wifi connection were bad. Location wise it's about 15 mins walk from all the activities at Jonker street. Breakfast was good as you can order hot food and then served. Spa was excellent. I had a Easter package of 200rm per person for 1.5 hours treatment. Otherwise the prices maybe abit on the high side due to the quality of the spa village.

Jenny T.
Singapore
March 19, 2016
Excellent surprises in an old setting
room decoration, room cleanliness and staff friendliness
It was a great stay! Full of surprises in an old building. Everything was well maintained and clean! The only not so satisfactory item is the internet TV ie the connection is not strong. The hotel is spacious too to our surprise. Hotel spa was excellent! I will definitely return again.

margaret W.
United Kingdom
March 17, 2016
A bit of history
Room ; food; staff
Lovely large room. Very helpful staff. Easy walking distance of town centre along the river. Few restaurants nearby but otherwise great.