Renaissance Melaka Hotel Malacca (Melaka) Reviews

Holiday in Renaisance Melaka Guest Rating: 3.8

Great Hotel to stay with as nice Hotel Lobby and rooms - overall impression was great and live up to 5 Star experiences, however, very much required to improve on their overall service experience as this make a different with other Hotel. If I was to choose again, I may consider to come back to stay here or Equatorial as the location is very strategic - in the heart of Malacca Town, nice food around viccinity, good facilities, eateries and nice room. Hotel Management may look into higher desk for the receptionist and train the staffs to promote the Hotel overall facilities and services. No doubt - the room and the lobby create a memorable experience, no regret of staying in Renaisance despite failure in certain aspect of service. Will definitely make return the next visit!

The Hotel was very well maintain, clean and room was very nice and spacious. The Guest Services directory is very well written and proof read. Great food and room, the housekeeping attendant greeted upon arrival (when she park her trolley and starred at you and greet) Fantastic...

The impression of the receptionist was not prompt and professional. No greeting, no eye contact, no facial expression and can't find my name although, I present the agoda.com voucher to him. I have senses that the name was mispell in the system. When I re-confirm that I've call to check before hand, he shiver and mentioned to me got my name. No apology was given. Given twin room although, I told him that we are couple. Go up the suite and contacted reception. No prompt reply nor advice by a lady who answer my phone. Came down and approach the same receptionist (Malay Male) and he quickly change the room without a word of apology and no anticipation of closing, require to improve on service as Frontline. Ask on suggestion given on Hotel F&B outlet - only provide Olio - should provide at least 2 suggestions and cuisine preferance. F&B outlet (breakfast did not post in the bill, until I honestly informed the reception that I had 2 breakfasts - communication breakdown btw Front Office and F&B, require lots of improvement and communication and overall services.

• Restaurant Tip : Farmosa Chicken Rice Ball near the Hotel

Short but impressive Guest Rating: 4.5

The Hotel is very close to most of the interesting things to see in Melakka. The staff is very helpful and helps you to get around. The hotel arranges sight seeing tours with a guide through Melakka. Breakfast is ok, rooms are nice and tidy. We had to check out at noon but we could leave our stuff and once we returned after a last wander through Melakka all sweaty we could still make use of the shower and towels at the pool. The bell boy arranged this together with our drive to KLIA. All very impressive and a very nice experience. Worth to go there and to come back.

Nice location, helpful staff, swimming pool. Nice , tidy rooms with view over Melakka and the strait of Melakka. Price / service very high standard.

Nothing I could notice for this short period.

• Hotel Feature Tip : Pool is nice and the staff is helpful.

Renaissance Melaka Review Guest Rating: 3.5

Its quite an old hotel, but the room is quite big. Nice toilet, but occassionally you will be able to hear sounds from other rooms maybe due to poor sound insulation. It is also quite far from the main shopping centres, you either need to walk as most of the times the road leading there is always jammed.

5 stars hotel, not very expensive

Far from shopping centre, the road leading to the hotel is always jammed.

Rennaisance Hotel Guest Rating: 4.8

The location of the hotel is great - some nice round the corner restaurants. Nice big rooms, cosy swimming pool and goood service staff. I accidentally left a pair of shorts in the room - was very impressed that they kept it for me, when I returned a few hours later. Excellent service!

- Nice big rooms. - Good scenery. - Nice swimming pool. - Good hotel service by staff.

Only had a coffee at the in-house cafe - ordinary!

Stay at the Renaissance Melaka Hotel Malacca Guest Rating: 3.5

If you are not going for services with the staffs in the hotel, the room at this hotel is very comfortable. The rooms were very clean and had their standard quality control. (I have booked 3 rooms for this hotel) The view is good, I can see Melaka river from all 3 rooms. There were special television programs and internet service. The business room was sharp. I recommended this hotel for business usages.

The rooms were very comfortable and clean. The gym and pools were superior. Had a very pleasant stay. The saleswomen at the souvenir shop was very friendly, she made interaction with us although we were just looking around in the shop.

The services were bad. At the arrival, there was no one at the lobby to help us with the parking direction. The reception were unfriendly. They did not welcome us although we put our luggages at the seat in front of them. The receptionist keep staring down.

• Sightseeing/Attractions Tip : If you walked further, you'll come across Melaka River. You can take a boat ride. Along the river you can see a very different sight of Melaka.

5-Star no doubt. Guest Rating: 4.0

No doubt Renaissance Hotel Malacca has lived up to its 5-star rating. There's this nice fragrance that welcomes you when you enter the hotel lobby. Staffs were friendly and helpful. Hotel rooms were spacious, clean and furnished with plenty of pillows. Definitely one of the most comfortable hotel i've stayed. Just a little disappointed to see some of the staffs leaning against a cabinet near the main door talking and laughing away instead of manning the door and being ready to open them for the hotel guests.

Nice fragrance when you enter the lobby. Has the most comfortable pillows and bed ever.

Have to make a big turn to enter the hotel's carpark. Have to pay Rm3 for the carpark, although its a one-time charge for the whole duration of stay, but still. This is a 5-star hotel, absorb the parking charge.

Great value! Guest Rating: 4.8

Renaissance Melaka is a great value for the price! Very conveniently located within walking distance to all major sights, with spacious and clean rooms and comfortable beds. The view from our room was amazing. Complimentary water was delivered every day. The staff was polite and efficient and always ready to meet any request. The pool was excellent. We didn't have breakfast at the hotel, but coffees and cakes at the lobby cafe were absolutely delicious. We would definitely stay here again.

Location, cleanliness, helpful staff.

I didn't really like the shower but sure it's a matter of personal preference.

• Travel tip : If you don't mind some walking, don't wait for the hotel shuttle to take you sightseeing, grab a map and walk. It's perfectly safe by the way. There's a decent supermarket nearby, just turn to the right when you exit the hotel and then walk along the street to the left.

stay at Marriot Melak Guest Rating: 5.0

Overall a pleasant stay.the restaurant food is amazing. And the free hotel shuttle can take you to most nearby places for sightseeing. Its a hotel where you can enjoy five star facility with 3 star price. Overall, highly recommend for the stay in melaka

competitive price, hotel shuttle to the near site seeing places

None

• Travel tip : make reservation early for the free shuttle service

It worths!! Guest Rating: 4.5

We got a room at 19th floor, and the window view is delighting. We saw the Malacca rivew, and cruise busy around. Room is neatly clean. Also the bed is so comfortable! I also would like to recommend the restaurant right next 1st floor lobby. Yammy yammy sandwish at JUMBO size but fair price! Besides, the SPA @ 8th floor is also excellent! Even you have been to Malacca before, you should visit again and remember to stay in the Renaissance! You'll expenience different enjoyment.

Food and SPA!!

The reception was too crowded at peak period, and kept waiting for over 30 mins before we received the room key.

Great hotel Guest Rating: 4.7

The Melaka Rennaisance Hotel is well-located for walking to major sights. Check-in and check-out were very efficient. The breakfast buffet was nice, though a bit cramped. Service on all levels from front desk to room service was excellent. I would definitely stay at this hotel again.

Location, service

none

• Travel tip : To walk to main tourist areas, just walk to your right when you exit the hotel. Walk to the right on the road in front of you and you will reach the Dutch colonial area in about 10 minutes. Chinatown is across the bridge from there.