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Very good 7.3
Based on 1968 reviews

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Very good



based on 1968 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.5
  • Location 7.9
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 5.7

Shu L.
Singapore
July 04, 2016
Good location, value for money
This is our third time here. Good location- walking distance to jonker street and quiet enough, 2 minutes walk to the nadeje cafe for awesome mille crepes. However, our experience was marred by one unpleasant incident such that we will probably not stay here again. For those who do not have time to read the incident in detail below, the advice is: CHECK the receipt given to you carefully, make sure it reflects both the city tax and hotel deposit you paid, otherwise you will not be able to get the deposit back at check out. Having stayed here twice before without any problems, we did not check thoroughly the receipt given to us upon check-in. We paid the city tax and standard hotel deposit of RM50 but the receipt only reflected the city tax paid. We had a rude shock when we were checking out and unable to get our deposit back. Apparently, the staff who did the check-in missed registering the deposit paid such that it was not recorded in the system. Unfortunately when we were checking in, she had just gone on a one week leave and the staff on duty could not contact her immediately. To be fair, she tried her best to contact her colleague via call and whatsapp but she could only release the deposit after contacting and verifying with her. We had to leave Malacca already and could not wait. As a more senior staff, she protected her colleague by not revealing the name when I asked. This I can understand, but I was disappointed that she did not think of a way to arrange for a possible way for refund after our departure, and I had to propose various suggestions to her. Thankfully, my travel mate is a Malaysian with a Malaysian mobile phone and Maybank account for her to do internet banking (she said she is unable to queue at the bank during banks' opening hours and there were only a few Malaysian banks that she can do internet banking transfer). What also irked me was that she complained over the phone that she tried "many" times to contact us but we did not pick up

JENY T.
Malaysia
June 30, 2016
nice hotel to stay
Location very good, easily to access shopping mall by walking distance,and the room very clean.

Sook L.
Malaysia
June 27, 2016
good price and location
lovely little place, clean and bright. we had a room that faced the road, and the curtains blocked out light quite well, good for sleeping in!

Adelaine W.
Malaysia
June 27, 2016
Everything ok
Near the shopping mall and few famous point in melaka.

Adelaine W.
Malaysia
June 27, 2016
Everything is good
Counter check in a bit slow. Room is clean and comfortable.

Adelaine W.
Malaysia
June 27, 2016
Location is ok
The most famous cake shop just behind the hotel.

Adelaine W.
Malaysia
June 27, 2016
Clean room
Location quite good. Just a bit far to jonker street by walking

Colin T.
Singapore
June 24, 2016
Value for money hotel and good location
Hotel stay is overall good and room is clean. It provide free extra pillows. Located nearby Shopping area and have varieties of food.

emay M.
Malaysia
June 23, 2016
Can be More Clean
Toilet can be more Clean And Room Smell Smoked

Ivy C.
Singapore
June 22, 2016
Over all good
We booked for a last min night stop and was pleasantly surprised at the nice hotel at a budgeted rate. We will be back.