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2015
Very good 7.8
Based on 1618 reviews

Recent customer comments

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Very good



based on 1618 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.6
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.6
  • Value for Money 7.6
  • Food/Dining 7.3

4.4 Ng Y.
Malaysia
June 13, 2016
Disappointed
Bed & pillows with yellow stains, aircond not cold, bath tub water not flowing at all

10 Isma W.
Brunei Darussalam
June 11, 2016
good
Excellent

6.4 Layla L.
Brunei Darussalam
June 10, 2016
Nice hotel
Need improvement on cleanliness. Wifi was really slow. Only few tv channels.. Good location, though..

4 Pei P.
Malaysia
June 10, 2016
Room
1. I was assigned to room no. 1109. I couldnt turn on the lights (most of the swithes) and couldnt lower down TV volume. Maintenance team came and helped and they said I have try few times and press harder. The battery of the TV Remote controller was covered using cellotape and that was why it was difficult to lower down TV volume. After shower, i realized the aircond was very warm and so so the hotel changed my room to room no. 1110. The new room was worse and i was too tired to asked for another room. The aircond was warm as well and the bathroom was so dirty especially the edges of the basin and i could see the black stain. After morning shower, i realized there was a strand of hair on one of the towels and i opened the other towel i saw a big stain on the towel. Besides the towel was so smelly but i had no choice but to use it as I was in a hurry to leave the hotel for work. I will never go back to Meritz ever again.

8.4 Mas A.
Brunei Darussalam
June 06, 2016
Airconditioner need to be fixed
We booked superior room but was given free upgrade to deluxe due to room unavailability but the room air conditioner is a bit warm

8 TING C.
Malaysia
June 06, 2016
staff is friendly,location is convenient,near shopping centre,room is clean
overall quite happy with the reasonable price and hotel clean and neat

10 Diana O.
Brunei Darussalam
June 06, 2016
excellent
excellent

5.2 Angela S.
Malaysia
June 06, 2016
Room not well maintain
I came back to stay at Meritz because of its clean and comfortable room. This has been my 3rd stay at the Meritz. Unfortunately this stay was a bit disappointing. The room was not the same as the last 2 years. We do not have a coffee table. The service was slow.. from our arrival at the Hotel no bell boy was around to help to carry out our luggage. The floor carpet in our room was not clean. No special parking for the hotel guess in the basement. The house keeping was slow because of the changing of day shift and night shift workers. Worst of all, the shower is not working!! We had a hard time taking bath. I would like to suggest that the management will do frequent maintenance of the hotel. Thank you.

7.2 Khadijah I.
Brunei Darussalam
June 05, 2016
value for money
Comfortable bed, clean room. easy access to the shopping mall.

8 Nazrah T.
Brunei Darussalam
June 05, 2016
location
We like to stay here every time we go to miri.. good location and comfort