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Recent customer comments

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Good



based on 2743 reviews
  • Hotel Condition/Cleanliness 6.7
  • Facilities 6.4
  • Location 7.5
  • Room Comfort/Standard 7.0
  • Staff Performance 6.8
  • Value for Money 7.3
  • Food/Dining 6.1

8 Nam K.
Malaysia
April 21, 2014
Excellent hotel
Cheap rate with good faciluty
Cheap rate with good faciluty

5.7 Chuen L.
Hong Kong
April 22, 2014
undermaintained
spacious room, strong air conditioning, traditional architectural design
Generally speaking, there is no unhappy encounters during our stay there. Yet,the hotel did not respond to our email at all and we have no idea whether the hotel will provide airport pickup service. Morevoer, they had not updated our booking from a twin-bed room to a family 6 room and we have to wait for the reception to settle the matter. Finally , the room condition needs to be maintained, there is no remote control for the conditioner in the smaller room and the wall socket has detached from the wall thought it still works. For the bathroom, the shower hook cannot hold the shower in place and the shower curtain can be lengthened to avoid water spilling out to the ground. There are many school children during our stay there, and the pool was so full with them that we did not have a chance to try the pool.

6.7 Kok L.
Malaysia
April 25, 2014
It is a unique experience.
Low cost, reasonable room, surprisingly many rooms.
Good. Would stay there again in my next visit to Penang.

7.7 Penelope C.
United Kingdom
April 22, 2014
Beautiful heritage building, true to its name.
Historical building, inviting pool, central accessible location
Lovely heritage building, inviting pool which is very welcome after a day of sightseeing or shopping. Friendly and attentive staff. Rapid Penang bus stops right outside which can take you to batu ferrengi (beach), the national park and many other attractions - in comfort but with economy. Hotel is well placed between the old (heritage Georgetown) and new (shopping malls). Clean and quiet for our family of 4. I'd recommend it to all.

7.3 Hennie C.
Malaysia
April 15, 2014
worth for the price, unique building
design, comfortable, great breakfast

5.3 YING N.
Malaysia
April 20, 2014
a satusfactorily stay in heritage hotel
close to town, local restaurants nearby, and easy access
good and comfortable but the staff is super unattentive, waited 30 mins for check-in even though i arrived at 2:30pm at the hotel

6.3 Susan T.
Canada
April 23, 2014
Atmospheric but far away
Room comfort, pool, staff
A series of British colonial administration houses turned into a charming hotel. Rooms are decent size and quiet, the pool is small but immaculate. The staff, while very friendly, did not seem to know much about local transportation options, i.e, where the nearest bus stop was and which bus to take to Georgetown's UNESCO Heritage area. It was a good 45 minute walk to the center of town, not so pleasant in hot, humid weather. Fortunately, there was a Starbucks about 5 minute walk away and some good food stalls just down Jalan Burma. Once we rented bicycles, things got easier! The breakfast buffet was average but plentiful. Seems like a good place for families.

7.3 CHEUNG L.
Hong Kong
April 23, 2014
Ancient budget hotel.
Clean rooms, friendly staff and silent surrounding.
Hotel is comfortable. Sure to stay again.

7.7 CHEUNG L.
Hong Kong
April 23, 2014
Good for couple in the rooms of 2nd floor.
Not far from George Town, and from New Gurney Drive. Efficient to call taxi for guests.

7.7 Boon L.
Malaysia
April 23, 2014
Perfect and Good Location
Clean
Good but don't have satelite channel