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Recent customer comments

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based on 2457 reviews
  • Cleanliness 7.0
  • Facilities 6.5
  • Location 7.3
  • Room Comfort/Standard 7.0
  • Service 7.0
  • Value for money 7.4
  • Food/Dining 5.5
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Nurul S.
June 30, 2015
Friendly staffs
Bad. When we first enter the room, it smells so bad. The location was not strategic and it looks like some old flats than a hotel. The toilet seat was very brown and the air cond leaked while we were sleeping. No wifi and bad phone signal (E) . The parking was scary but thank god they have a security guard.

Arumugam T.
June 29, 2015
room cleanliness bad
Front office staff are good.
Not so happy with housekeeping. Did not clean the room properly. Change bed sheet and towel. Room trash left did not sweep the floor. WC need spring cleaning. Very dirty. Cover not fix properly. Inform reception and still not done.

June 29, 2015
Value for money
Location, value for money & convineinces
Very good and pleasant

Hussain A.
June 28, 2015
easy parking
good location, spacious room and helpful staffs
pleasant stay and comfortable parking.

Hussain A.
June 28, 2015
good location
near shopping complexs,spacious room and friendly staff
happy stay and easy parking, staffs are very helpful.

Justin W.
June 28, 2015
Lousy day
Alora Hotel Penang
Horrible. Coming in as a couple, we were given 2 single bed type of room. The staff mentioned that they could join the beds and I was like ? Asked for an extra pillow due to the hard wall surface at the back of our heads after the beds were joint, but was told that there will be a charge of RM3 for each pillow. The lift takes forever to move up to 18th floor. There are only a handful of TV channels all of which are local channels. Basic items such as toothbrush, toothpaste, face towels and cotton buds are not provided. Will never come back ever again.

Johann O.
June 22, 2015
One night stay
big room, bed and great shower

muhammad F.
June 21, 2015
No cafe available however room is comfortable and spacious. Worth the stay

Quan M.
June 20, 2015
Super big room
Not much complains with this price paid, only thing is the internet access.

Yan O.
June 19, 2015
It was a terrible experience. The connecting room as requested was not ready even at 4pm so we took another room opposite. However the toilet was stuck and cannot be fix in time. So we waited for the connecting room to be ready. We rushed out after long wait without checking the room. When we back at night, the problem surfaced and no more room for us to change. Room1 1. Heater spoiled lucky I have another connecting room that I can go over for a bath. 2. The air-con start to leak in the midnight and very noisy plus the dripping sound altogether make it worst. 3. No comforter, only comforter cover as blanket. (I thought it was the hotel standard until I realised there are comforter next door the next day) Room2 1. Air-con not cold at all and very very noisy. So the comforter is actually useless here. 2. Air-con dripping water the whole stay. 3. Floor were dusty and yellowish bed sheet. Location wise you need a car...well... nothing is good about this hotel