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Very good 7.5
Based on 4727 reviews

Recent customer comments

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Very good

based on 4727 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.0
  • Location 8.2
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for Money 7.4
  • Food/Dining 6.8

Syariza S.
January 15, 2014
Quite over-priced for an old hotel
Comfortable bed, free wi-fi in room & located near Esplanade
The room is old, with musky smell and rusty bathtub and should be refurbished soon. Other hotels would give us room with good view or bump us up to a higher category room if hotel is not full. However, this hotel is very stingy and would rather put us in a very old room with bad view, although there is almost no guests.

Soo C.
January 15, 2014
Convenient, comfortable, friendly staff
Room is big, scenery is nice, good location
Good location, easy to access to town. Good scenery view. Room is big and comfortable. Design not bad.

Kah M.
January 14, 2014
There is room to improve their service!
afforable, clean and centrally located
I checked-in the hotel at 12.15pm and I was told there is no room available and I have to come back after 2pm. I think this is a bit ridiculous. I think they are short-handed to do room keeping. The hotel management should look into this issue.

Beng S.
January 13, 2014
Central, Convenience, proximity to heritage site
Attentive & Prompt service, Nice & comfortable room, Ease of Internet access
Enjoyed very much the convenience of free WIFI Internet access, with NO restrictions to just one phone, as in most Hotels. I could use my iPhone & iPad concurrently! Checking in and out was hassle free. I like the Multi storied car park facility as I drove during my stay. Access is by ticket and exit after validation at the hotel reception by just quoting the room numbers. This benefit applies too to my visitors! Great place to be ... There are so many perks to cover ...

Ng Y.
January 13, 2014
Comfort Room
Clean room, convenient location, and friendly staff
Satisfied, will definitely come back for a stay during my business trip or travel trips.

poay O.
January 11, 2014
pleasant stay in penang
location, price , convenience
We enjoyed our stay in penang and a this hotel which is centrally located at the start of penang road, close to many of georgetown's cultural and heritage attractions. The room is comfortable with taxis and trishaws readily available at the hotel's doorsteps.

Natan O.
January 11, 2014
clean hotel
clean, easy parking, near to food market

January 10, 2014
Comfortable city stay
Good location (Near to the Armenian Street, Komtar, Nasi Kandar Beratur, etc), Deep swimming pool (3.5M), Easy access
A good 1 night stay for me and my mom, where the hotel location is in the middle of the town. However, I am not favor with the weird smells come from the hotel. Need to check where it came from.

January 10, 2014
Near sightseeing location spot.
Food, sightseeing, location.
A little bit old hotel but still in a good condition maintain, the breakfast is perfect. Good location for local dining and sightseeing the old heritage town in Penang yet but at night seems a lot of pub and karaoke opens ( we spot a few transgender on street wait for customer not very good image when travel with children).

Isabella W.
January 09, 2014
Old hotel with convenient location
Location, large window
The hotel room smells when we checked in to the room. We asked the engineers to come and fixed it, and they cleaned the dusty thick airconditioning filter in the room. The breakfast was just okay, nothing fancy. We were upgraded to the ocean front room which is quite nice. However, soon the view will be gone as opposite the hotel, they were building some buildings. The location of the hotel is centrally located at Georgetown. But parking is a hastle as you have to park in the garage next to the hotel which is not directly connected to the hotel.