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Very good 7.5
Based on 4748 reviews

Recent customer comments

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Very good



based on 4748 reviews
  • Cleanliness 7.5
  • Facilities 7.0
  • Location 8.2
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for money 7.4
  • Food/Dining 6.8
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boon T. from Malaysia
Families with older children
Stayed one night in December 2014
everything was great
great location, clean, friendly staffs
would be coming back for next trip to penang, great location, friendly staffs./..
Reviewed February 22, 2015

boon T. from Malaysia
Families with older children
Stayed one night in December 2014
great place
location cleanliness friendly staffs
stay at hotel was great, staffs were friendly, room is clean, great location
Reviewed February 22, 2015

kok N. from Malaysia
Families with young children
Stayed one night in February 2015
Overall is good
Room and food
Good
Reviewed February 22, 2015

S S. from Malaysia
Couples
Stayed one night in February 2015
The staff are not friendly and attandance poor
No comment
Not value for the money
Reviewed February 22, 2015

Shabir M. from Malaysia
Families with older children
Stayed one night in September 2014
Good
Location , good view and value
Good
Reviewed February 22, 2015

MING H. from Malaysia
Couples
Stayed 2 nights in February 2015
Very old hotel
location
My wife & I had a very unpleasant experience with this hotel from checking in to checking out. Reasons are as follows: 1. The reception counter is always manned by 3 - 5 staff but none of them is courteous or empathetic to assist us. They are well prepared with all types of excuses to turn down your request. Eg. When we complained that the WiFi is not working, the staff told us each room is entitled for 1 set of password per day. If we ask for a fresh set of password the hotel will charge us. OMG....is this prison or hotel? 2. The room is running down. The bed is like rock. There is only 1 chair in the room. 3. There is only one aircond duct in the room. It is located on top of the bed, thus all the cold air is blowing right on our body/face. Is this a mortuary or surgery room? 3. Only 2 floors (2nd & 5th) of the 5 level car park are accessable by elevator. The 5th floor elevator is located at a dark, quiet & secluded corner. I didn't see any security guard in the car park, especially 5th floor during my 3D2N stay in this hotel.
Reviewed February 22, 2015

teh C. from Malaysia
Business travelers
Stayed one night in February 2015
good location
good location,friendly staff, cleanliness
Very comfortable stay and nice view
Reviewed February 20, 2015

Mohd R. from Malaysia
Business travelers
Stayed one night in February 2015
N/A
Overall Good Stay
Good
Reviewed February 17, 2015

Jiadong L. from Singapore
Couples
Stayed one night in February 2015
Careful of shared room! Not sound proof
Location, cleanliness and view
Everything was fine except we've got a shared room (2 adjacent rooms with a door in between). Not sound proof at all, could hear what was being conversed in normal conversation tone. Hotel should have highlighted this beforehand, quite disappointed.
Reviewed February 16, 2015

MOHD O. from Malaysia
Couples
Stayed one night in February 2015
good
comfortable
It was a good hotel
Reviewed February 16, 2015