arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 5277 reviews

Recent customer comments

Filter by traveler type
Very good



based on 5277 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

Mun H.
Malaysia
December 04, 2014
so so experience
Room view was good
Parking was full all the time in our 2 days stay. Had to go all the way up to level 5 and down to find a lot. Long lines to just exit the hotel. Many functions happening at the same time which made our stay not very pleasant or peaceful. Was expecting better environment and peace. Room was without towels when we checked in too.

Eugenie L.
Singapore
December 04, 2014
Good location, painful experience
Location, view
Drama after drama. I tried to check in at 1.30pm on the day I arrived. Despite having only 1 person in front of me, the wait was over 15mins long. When I got there, they could not find my Agoda reservation which I made the day before, citing "it's the weekend, our reservation department is not working". The manager had to be called in to give me a room. When I got to the room, it was filled with the stench of fresh cigarette smoke. I went downstairs to demand a room change but I was given the excuse "but it's a non-smoking floor!" which apparently does not prevent people from smoking in the room. I continued to demand a room change, but the similar room was only available an hour later. When I came back, the room was ready, though "without towels". When I got back that night, they had only provided 1 towel, and I had to call for the 2nd towel to be delivered. Day 2... NO towels. Called for 2 towels, guy came up with 1 towel. I asked him for another, and he looked at me as if it was my fault and asked me to check the bathroom for towels. I said there were none which is why I called in the first place. He finally came back with the 2nd towel. Meanwhile, the lounge below had a very off-key band playing to absolutely no one (I can see why). Overall, the location was in a great location along Gurney Drive, but the service was excruciating. Didn't eat there so I cannot comment about the food.

HOCK G.
Malaysia
December 04, 2014
nice
nice place
nice place to stay... but abit expensive...

Azydee H.
Malaysia
December 03, 2014
Everything is perfect till the checkout time
nice room, nice housekeeping.
Checkout time took about 30min. that is crazily long. there are 2 counters. one is entertaining some who is buying a mattress. can it be done some other time or different counters. there are only 2 persons who are checking in front of me. and yet taking so long coz only go to 1 counter. to make matter worst the foreigner is arguing about some payment.

Mohd R.
Malaysia
December 03, 2014
Great Location
Location, Food & Cleanliness
Greate experience except for bad service when we hv to wait for 4 hours to get towel!!!!!!!

roland W.
Malaysia
December 03, 2014
Great room with great sea view
Friendly staffs, nice morning buffet, good location
My son love the room so much, enough space for him to run around. Love the sea view. :)

Pon S.
Malaysia
December 03, 2014
Good Location and Value for Money
good location by the seaside, value for money, good service
It was a good stay and the hotel is located by the seaside. we were surprised to know that the hotel provide the umbrella rental to the hotel guest during rainy day. A credit to the hotel for providing such service to facilitate the guest needs.

CHEW G.
Malaysia
December 03, 2014
Overall is ok.
Close to lots of local foods.
Ok overall.

Yeow K.
Malaysia
December 03, 2014
Average hotel
Average hotel but expensive prize..
Average..

boon L.
Malaysia
December 03, 2014
A very nice hotel to stay with little boy
Clean, Comfortable and nice view.
It was a nice stay at this hotel, clean, spacious and comfortable. My little boy enjoying himself during the stay in the hotel and till now he still remember it. Will sure come back in near future.