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Very good 7.7
Based on 5277 reviews

Recent customer comments

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Very good

based on 5277 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

Passaya P.
December 31, 2015
No comment
Comfortable , clean , convenient

December 31, 2015
Not bad, within expectation
Quiet, good location, reception is ok
For the money I paid, the experience was worth it, I.e. service, convenience like parking and it's location at gurney. They also gave some complimentary fruits and drinks. Will I rebook the hotel in the future? Yes, if the price is acceptable.

Joe T.
December 30, 2015
Best value for money Hotel in Penang
Friendly and cheerful staffs

Juiling H.
December 30, 2015
Not qualified for 4 starts Hotel
1. Reception desk arrange the wrong room

Tan K.
December 30, 2015
Good Stay
Good food, good location and comfortable
Just no complain

December 30, 2015
Nive short hols in Penang
Sea view, near shopping malls, spacious room.with big twin beds.
Pleasant, generous to supply fruits and soft drinks, lovely sea view to enjoy. However, the live band and prices of cocktails in the lounge could be better.

Pakorn A.
December 30, 2015
Great Hotel in Penang
Location, Room, Clean

Gomathi P.
December 30, 2015
Happy Holiday
Local Food, Attraction, Shopping
The Hotel very nice. The Gurney Drive very near and local food is available near by. The room is specious and clean and neat

Theresa S.
December 30, 2015
its location
We booked for 3 to a room and presented ourselves at the reception at 2pm on 28Dec15. Alas we were only checked in at 240pm as the room was not ready. When we got to the room - it only had 2 beds and no towels. When we first informed the reception over the phone, we were informed that if we wanted an extra bed it could be arranged! The receptionist did not understand that we had booked a room for 3 persons. We went to the reception personally inform the receptionist and were advised that the extra bed will be sent up. This was before 3 pm. We subsequently went out and returned at 5.30pm. The extra bed and towels were not yet sent to the room. It was only after a second request at 6.30pm (new staff at the reception) that the extra bed and towel was sent to the room. The hotel is overrated at 5 if it cannot handle being fully booked and ensuring that clients get value for money.

Gan Y.
December 30, 2015
Late check in..
Room, location,hygiene
Reach at 1130 am.. Been told I need to wait until after 2pm only can check in.. Alright then,went away for lunch and sort of, reach back hotel at 1430, queue for a long time but been told that room is not ready yet as previous guest late check out.. Staff Asked for 15 Minutes.. Waited at the lobby for 30 minutes, went to queue again at the counter at 1510 and been told the room is not ready yet again.. Staff requested for 45 minutes more.. What the??? Previous guest late check out doesn't concerned with me.. You wanted me to follow your time of check in, then you should ready the room for me to check in too.. And this situation is not only happen to me.. Lots of other family are the same too, wandering around, sitting boring waiting for their room to be ready.. Is that what you rated as 5 star?