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Very good 7.7
Based on 5277 reviews

Recent customer comments

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Very good



based on 5277 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

Mohammad S.
Brunei Darussalam
July 08, 2015
Evergreen Laurel Hotel
i like the clean room
excellent, big room, clean room.

Priscillia N.
Singapore
July 06, 2015
Decent and convenient for short stay
Hotel Location, Food around hotel
Do not think this is a 5 star hotel, probably a 4 star in Malaysia. For the charges per room night booked via Agoda, I would considered this reasonable and it was good for short stay. We are a group of 13 pax, booked 6 rooms in total for 2 nights. There are quite many selection of food around the hotel and walking distance to Gurney Food Centre (within 15mins). If will choose to stay again in this hotel, the only reason is because of the hotel location. Hotel's room and facilities are rather old.. One of our six rooms, the toilet bowl was detactable. Feedback to the front desk in the morning but till our return to the hotel at night when we checked on the status, the first reaction of frontdesk staff was they do not know what is the status of the repair work. They has sent the case to the maintenance department and the department in now closed. Nothing was done and the staff did not prepare for room transfer. After all these commotion, then the hotel arrange for transfer to another room. :(

Priscillia N.
Singapore
July 06, 2015
Decent and convenient for short stay
Hotel Location, Food around hotel
Do not think this is a 5 star hotel, probably a 4 star in Malaysia. For the charges per room night booked via Agoda, I would considered this reasonable and it was good for short stay. We are a group of 13 pax, booked 6 rooms in total for 2 nights. There are quite many selection of food around the hotel and walking distance to Gurney Food Centre (within 15mins).

Priscillia N.
Singapore
July 06, 2015
Decent and convenient for short stay
Hotel Location, Food around hotel
Do not think this is a 5 star hotel, probably 4 star in Malaysia. For the charges per room night booked via Agoda, I would considered this reasonable and it was good for short stay. We are a group of 13 pax, booked 6 rooms in total for 2 nights. There are quite many selection of food around the hotel and walking distance to Gurney Food Centre (within 15mins).

Kevin T.
Malaysia
July 06, 2015
Expensive by its standards
Gym, jacuzzi, location
Generally the hotel has everything you'd expect, nice pool facilities and sauna, steam room. However the rooms itself was tired, bed only has 2 pillow for king when others provide 4.

Kee T.
Malaysia
July 05, 2015
good short stay
good location, nearby food and shopping outlets
good short stay

christine S.
Malaysia
July 03, 2015
Value to stay
Clean and good warm service
warm service and Clean environment

Namyun K.
South Korea
July 03, 2015
Good for family trip
View, Massage package, Room
It was ok about massage package for my parents. Sightseeing was ok. Breakfast was terrible. Average hotel.

TG K.
Australia
July 03, 2015
Good value and very comfortable
Cleanliness, location and value
This is my choice of hotel in Penang every time and this recent visit still invalidates my decision to stay there again. Love the clean and comfortable but firm beds. The complimentary fruit bowl and soft drinks replenished daily are a generous touch and shows guests that they are more than just bodies with a credit card. I am glad that the hotel has kept up the standard since it was refurbished a few years ago.

Sing M.
Singapore
July 03, 2015
Feedback
Clean, comfort and easy access to places
Good