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Very good 7.7
Based on 5264 reviews

Recent customer comments

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Very good



based on 5264 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

8.3 HL L.
Malaysia
February 15, 2015
Strategy location, value for money
Free fruits in room, overall very clean and tidy, just furnitures abit aged! Compare to the hotels in same area, this hotel is really value for money!

4.3 Shayne M.
United Kingdom
February 15, 2015
bed bugs, stained laundry and dirty glasses
cheap with flash deal
in one word, terrible. polished flooring and brass does not make a 5* hotel. it started at check in. receptionist was untrained and unsupervised. he almost charged the deposit to another guest's card. it was only 3 guests at the reception. then in the room i find the bed sheets have minor stains. this could be from fruit, as there are notices saying certain types of fruit are not allowed. i am still content. i move to the bathroom and find some towels are off coloured and some are white. it's fine, as i am staying alone in this double room. i only use the white clean looking towels. back to the bed, very uncomfortable, compared to other beds at lesser * hotels. the stained sheets might have added more mental discomfort to my night's sleep. i wake up next morning to find my colleague has been bitten by bed bugs. his body is ridden with bite marks. when management is informed they react simply by saying it will be investigated and a new room given. no action or apology yet. we come back from our meeting in the late afternoon and the manager apologises informs us pest control has been called and that she will give us a complementary lunch! the bare minimum. we humbly accept as we are not fussy travellers. at lunch i am served with an unwashed glass. this in not watermarks. it is actually unwashed and u would see the previous users drink and mouth marks. i question the waiter if he cannot see the glass is not clean? he takes the glass back without a word, and brings another dirty glass and tried to pour my beer soon as he has set the glass on the table! i again inform him, and he brings another glass. this time it is not spec free as a 5* hotel glass should be, there are water marks. i accept and he begins pouring my beer. all head no tail! enough is enough, i tell him to please go away i will pour my own beer, the final solace i was looking for. this bad service and untrained staff continued at the restaurant for breakfast next day.i will not be staying again

3.7 Shanti S.
Malaysia
February 15, 2015
Clean comfortable good value for money
Efficient pleasant reception and door staff, v good value for money
Very pleasant and comfortable - great location. Cleaning staff a bit erratic - room was not cleaned on occasions despite the card left on the door - often towels missing. Good but not luxurious facilities. Overall enjoyed my stay thoroughly - a down to earth hotel with clientele. Appreciated the daily evening entertainment in the bar - a competent friendly in house band. V good value for money.

8.7 Pei W.
Singapore
February 14, 2015
Comfortable, cozy and big
The room, the ambiences and the location
Comfortable and relaxing stay at the hotel. Room was spacious, clean and had a very nice ambiance to it. Service level of the staffs are also commendable.

8 Hooi Y.
Malaysia
February 14, 2015
Choice for business travelers
Convenient, Comfortable & safe to stay
Overall very good, walking distance to two shopping malls, variety food to find nearby

6 Chang N.
Malaysia
February 13, 2015
Good location hotel
Good location, clean and good staff
It was alright and the best thing was the location as it is walking distance to tourist spot and shopping mall

7.3 Paulyn L.
Singapore
February 13, 2015
i have booked 2 rooms and both rooms are clean.
I like the hotel Cleaniess and outside the hotel alot of eateries along the way towards Gurney pargons.
Overall the stay was good. The hotel rooms are clean. Their alot of eateries along the way outside the hotel towards Gurney pargon shopping mall. The distance is less than 30mins walking.

8 Kevin T.
Malaysia
February 12, 2015
Nice location, good value for that price range
location, rooms refurbished, ample water
no complains. Stayed for business and it met most of my needs. The only thing i would comment is that the pillow was too soft

7.3 Soo L.
China
February 10, 2015
The room is clean and comfortable
Facility
Good

9.3 Lokman A.
Malaysia
February 09, 2015
Value for money, great location... Beautiful view
value, cleanliness and location
excellent