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Very good 7.7
Based on 5261 reviews

Agoda Verified Reviews

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Very good



based on 5261 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

4 Hilda L.
Hong Kong
January 06, 2015
the service is catering is really bad
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The receptionist is not polite especially when we were doing check it.. we have to wait 1.5 hours for the room

7.3 HockHin L.
Malaysia
January 05, 2015
One day stay in Penang
Location for the price, free covered parking
Unremarkable.

10 Mitra C.
Malaysia
January 05, 2015
Very good in all aspects
Good facilities,clean ,calm

10 LOW Y.
Malaysia
January 05, 2015
Good
Place, Hotel, Food
Very Good

8.7 YICHENG L.
United Kingdom
January 05, 2015
good stay
good services, provided free drinks and fruits
good experience, out of my expectation

5.7 RAJA K.
India
January 05, 2015
Bed comfort is very average
location
Bed comfort was bad, hence could not sleep well Staff service is average

6.7 Benjamin Y.
Malaysia
January 04, 2015
Nice and comfortable
cosy, clean, convenient
Hotel is clean and quiet. Shopping and food within walking distance

8.7 Sharon H.
Singapore
January 04, 2015
Money for value hotel
Hotel is clean, comfortable and near to food centres.
Nice, comfortable hotel and convenient to move around.

6.7 SinLei L.
Malaysia
January 04, 2015
Nice facilities but bad customers service
Good facilities with sauna, steam bath, hot and cold jacuzzi. Welcome drink for two and free drink in the fridge for customers. Walking distance to Gurney Drive.
Overall, we are satisfied with the hotel facilities. Big swimming pool, sauna, hot and cold jacuzzi, steambath, selections of the breakfast and etc.... We bought a massage package includes breakfast. When we checked in, we were told that the massage appointment is quite peak and we better book earlier. So, we tried to book a time on that day,but there were only 10:30pm-11:30pm which is considered as" overtime" and we need to pay RM20 each person (Rm40) to cover massage people transport fee because this is their policy. And, the appointment for the next morning also only left 12:00pm (***but we can't make it.plus it's also over our check out time ). We spoke to manager and she said that the massage appointment is subject to availability. We were quite disappointed with the arrangements and we argued about it. At last, the manager arranged 9:00am in the morning for us. As a customer, I think that they need to improve their quality of service. If you have a promotion like this, you have to arrange enough slot for customers. This make our 1night staying a bit unpleasant. Other than that, the hotel is good and value for money.

8.7 Islam S.
Egypt
January 04, 2015
optimum
location and food
Very nice stay. The hotel seems that is leaded by smart team as I feel with there concern in providing quality of stay service rather than solo profit