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Very good 7.7
Based on 5264 reviews

Recent customer comments

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Very good



based on 5264 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Staff Performance 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

Winnie W.
Singapore
January 03, 2015
Good & Reliable
Friendly Staff, Good Location, Fantastic Seaview
I stayed for a total of 4 nights in mid Oct 2014. It's my second time staying at this hotel and like before, I really enjoyed my recent stay. My family loved the gym and health spa (which operated till 10 pm). The hot and cold jacuzzi are great for relaxing after walking and sight-seeing. The room was spacious and clean and the beds were comfortable. Wifi connection was stable and speedy. The view was spectacular and it's very relaxing just looking out. I feel it is good value although it may be some distance away from the Gurney Plaza, but we had no problem as the taxi fare is only about 10 to 12 RM per trip to Gurney Plaza (download and use the MyTeksi App). It's also a nice walk/stroll along the pavement for those who wants the breeze and exercise. There are various eateries (of different sorts) nearby, so you will certainly not go hungry there! The hotel itself has a few dining options too.

Chen L.
Malaysia
January 02, 2015
Good value good view
The sea view, lobby decorations,

Adli R.
Malaysia
January 02, 2015
Not really for locals
Location, cleanliness, views
Hotel is not really friendly to Muslims, there's no hose in the bathroom for washing and ablution. I believe majority of locals either Muslims or non-Muslims do want the pipe hoses in their bathrooms. We asked the hotel staff about this, they told us the management is mostly Taiwanese executives and are not really sensitive to this. Otherwise, location is good as it is a reasonable distance away from food heaven Gurney Drive food court. There's Gurney Plaza shopping mall also close-by. Travellers on a budget will have a good stay at this hotel; locals not so much.

Tang H.
Malaysia
January 02, 2015
Good
clean, parking lots available, walking distances to few eateries.
satisfy with room cleanliness. hotel provides free cot which is value added service. Managed to get parking lot although parking lots are quite full at night time. I didn't try any food in the hotel as I booked room only without breakfast.

Alex C.
Malaysia
January 01, 2015
Travel with kids
Location is good, room is clean, staff helpful

Jun L.
Singapore
January 01, 2015
Good services but a bit far from attaractions
Staff, Breakfast
The room was a bit old but comfortable enough for 3 person to stay in. Location is pretty far from the attractions and have to engage cabs to travel to many attractions, rendering extra costs. Staff were very helpful and friendly, but were pretty slow in acknowledging request as the extra bed I ordered took pretty long before it was sent and the extra set of towels are not sent till I called the counter thrice. Overall, it was a pretty pleasant stay but many areas could be improved to suit their supposed 5 star status.

GLORIA S.
Malaysia
December 31, 2014
A Family holiday
1.Location 2. Location 3.Location
So so only

LEE K.
Malaysia
December 31, 2014
ok
ok
ok

Gan L.
Indonesia
December 30, 2014
Bad service
Good location
We check in at 3pm,room was not ready,wait for 45mins,then front office said air cond not working so have to change room.

ABDUL Z.
Singapore
December 30, 2014
A Pleasant Stay
Dining, Relaxing and Convenience
Situated by the sea-front and an easy destination to find. The check-in was smooth with friendly staff and the room was comfortable. Up on the 16th floor with a good view of the sea. A convenient location to go for sight-seeing and dining. The wifi connection was good too with no interference. We drove around Penang, so going anywhere is very convenient from the Hotel. The hotel will charge City Tax from the guest for each nigh of stay. Its a minimal amount. The number of guests increased on the weekends. Will consider to come back :-)