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Recent customer comments

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Excellent



based on 2690 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.6
  • Food/Dining 7.7
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Kevin N. from Singapore
Business travelers
Stayed 2 nights in January 2015
Great and will stay again!
location, room and MInibar
Great! It was a very pleasant stay overall
Reviewed January 31, 2015

MOHAMAD G. from Malaysia
Couples
Stayed one night in January 2015
Great place to stay n shop
Location location locations
Reviewed January 29, 2015

Lee H. from Malaysia
Couples
Stayed one night in January 2015
Good 5 star Hotel in Penang
Comfortable, Clean & 5 star standard
It was a good hotel in Penang
Reviewed January 28, 2015

WAN N. from Singapore
Couples
Stayed 3 nights in December 2014
A good place to stay within the city
Food, location
This would be the ideal hotel if you want to do sightseeing within Penang city. It located between two of the best sopping mall in Penang and there's a famous open air food center within 5min walk. You can enjoy their local food after your day.
Reviewed January 27, 2015

Alexander C. from Malaysia
Business travelers
Stayed one night in December 2014
Best ever hotel in Penang
Easy.. Nice location
Reviewed January 27, 2015

CHOO H. from Singapore
Business travelers
Stayed 2 nights in January 2015
Good to stay
Food, room, clean
Very good. Have been staying there whenever I go Penang
Reviewed January 26, 2015

Dawn H. from Singapore
Business travelers
Stayed 2 nights in January 2015
Great location
Great location, room comfort and good service
Reviewed January 25, 2015

Shanti S. from Malaysia
Solo travelers
Stayed 4 nights in January 2015
V good hotel but resting on its laurels.
Location, aspect, food
Overall pleasant but quality of staff was patchy. Reception staff all v good - restaurant staff often useless - not 5 staff service. No doubt service on the executive floor is excellent. Standard hotel rooms need overhaul - tired tound the edges. Pool bar was out of action throughout our stay which was annoying. Room service was excellent. The lobby toilets often seemed unclean. Have had some great times in this hotel but resting on its laurels somewhat.
Reviewed January 25, 2015

Nicholas C. from Malaysia
Couples
Stayed 2 nights in March 2014
Lifestyle, reasonable and luxury
Location, food and service
It was great, i love the room, food and location
Reviewed January 19, 2015

Nicholas C. from Malaysia
Couples
Stayed one night in June 2014
luxury, lifstyle and convenient
Service, food and convenient
It was great, i love the room, food and location
Reviewed January 19, 2015