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2015
Excellent 8.1
Based on 1897 reviews

Recent customer comments

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Excellent



based on 1897 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.3
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.6
  • Food/Dining 7.8

omar S. from United Arab Emirates
Couples
Stayed 4 nights in July 2016
Quite and excellent view
Quite and excellent view
Reviewed August 05, 2016

Fiona L. from Singapore
Couples
Stayed 2 nights in July 2016
Feedback
Enjoyed overall experience.
Reviewed August 02, 2016

Selvam P. from Malaysia
Families with older children
Stayed 3 nights in July 2016
good
food is not taste good
Reviewed August 01, 2016

Heather B. from Australia
Couples
Stayed 9 nights in July 2016
All really good
7th time and will be back
Reviewed July 30, 2016

LEE I. from Portugal
Families with older children
Stayed 7 nights in July 2016
Friendly Staff
Good Hotel! will visit again!
Reviewed July 30, 2016

Zong Z. from China
Families with young children
Stayed one night in October 2015
Nice hotel
Very impressed hotel! The best service I experienced. Good facilities for young children I will surely visit again
Reviewed July 27, 2016

Nicole L. from Australia
Families with older children
Stayed 3 nights in July 2016
Slightly outdated facilities
Facilities were slightly outdated and some fittings in the room/bathroom were in need of repair. There was a strange smell in the bathroom that gave the impression it wasn't thoroughly clean, the hallways were also a little musky. Concierge and pool facilities were very helpful.
Reviewed July 26, 2016

Sandra L. from United Kingdom
Solo travelers
Stayed 5 nights in July 2016
Disappointed.
This is not the place for a quiet beach getaway. There were no places for quiet solitude. My bedroom on arrival was incredibly disappointing, and is more a 3 star quality, rather than the 5 start quality I was expecting as I paid a lot of money for the room. My expectations were high, and I couldn't believe the state of the bathroom - brown stains in the bath, the carpets smelt bad in the hallways....the room was all in browns and lacking in taste and comfort. I was miserable and got a transfer to another hotel after just one night. I was supposed to stay 5 nights, but I would never have survived. Hugely disappointing. I am shocked that the management think they can get away with charging such high prices, yet provide such inferior bedrooms and hotel conditions. The name Shangri-La needs to be removed from the G.S. name. One of the hotel managers was very supportive of me and assisted me when I asked about cancelling and moving somewhere else. I commend him for his great attitude and support. He helped me to transfer over to the Shangri La (proper) and I was much, much happier.
Reviewed July 20, 2016

Saw L. from Malaysia
Families with young children
Stayed one night in July 2016
Facility, food and location is good!
Nice swimming pools, nice buffet, and nice location!
Reviewed July 19, 2016

Koay Y. from Malaysia
Families with young children
Stayed 3 nights in December 2015
OK
OK
Reviewed July 18, 2016