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Excellent 8.2
Based on 3984 reviews

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Excellent



based on 3984 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.8
  • Location 8.0
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 7.7
  • Food/Dining 7.8

Shuxin H. from Singapore
Couples
Stayed one night in June 2016
Excellent customer service but need renovation soon
Great customer service from start to the end of the trip, but it will be good if they can renovate soon as some of the item are not in good condition. But would be a fun hotel for kids with the kid friendly facilities and program specially organised for them.
Reviewed June 28, 2016

Leslie I. from Malaysia
Families with young children
Stayed one night in June 2016
Over rated
Overly priced, insufficient parking. Great location and view.
Reviewed June 27, 2016

Fahri A. from Malaysia
Families with young children
Stayed 2 nights in June 2016
More Sports Facilities Please
How can you guys not have a tennis court available?
Reviewed June 27, 2016

SAN O. from Singapore
Families with young children
Stayed 3 nights in June 2016
Great for young children
We stayed for 3 nights. Kids love the pool. Staff was friendly. Transport and tours counter lady, Neo was informative and helpful in coordinating our transport. Though more expensive than getting a cab, we are assured of the quality of drivers which was important to us with young kids. Room was clean but needs repair. Safe was not working in one of the rooms. Shower area has no curtains in one room and hence toilet was all wet after a shower. Breakfast has a good spread but not really tasty. Location was away from all the action (e.g. night market, long beach) but there's shuttle in the evening provided by the hotel. Overall satisfactory.
Reviewed June 26, 2016

Vern N. from Malaysia
Families with young children
Stayed one night in June 2016
Great Swimming Pool for kids
This place is good to relax. The hotel is just beside the beach. Great swimming pool with man-made beach and slides for kids. Hotel gave us a free upgrade to seaview. We wanted the high floor but all were smoking rooms. Overall was quite satisfied..
Reviewed June 25, 2016

Chan M. from Malaysia
Families with young children
Stayed 2 nights in June 2016
good
good
Reviewed June 25, 2016

mohdzul A. from Malaysia
Families with young children
Stayed 2 nights in September 2015
Good for family holiday
Kids pool, water slides
Reviewed June 25, 2016

Kam C. from Malaysia
Families with young children
Stayed 2 nights in June 2016
My favourite Hotel in Penang
will come back in future.
Reviewed June 23, 2016

Izuan A. from Malaysia
Couples
Stayed 2 nights in March 2016
nice great hotel
U pay for the brand, but its worth paying
Reviewed June 22, 2016

CHEE M. from Malaysia
Couples
Stayed one night in June 2016
GOOD
STAFF IS FRIENDLY, ROOM IS CLEAN AND BIG, BREAKFAST IS GOOD ENOUGH, SWIMMING POOL IS A BIT DIRTY FROM WHAT I EXPECT. OVERALL IS GOOD!!
Reviewed June 21, 2016