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Very good 8.0
Based on 3371 reviews

Recent customer comments

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Very good

based on 3371 reviews
  • Cleanliness 8.0
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.8
  • Food/Dining 7.3
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Ze C.
January 11, 2015
Great Location
excellent service, great location beside shopping mall, free lounge access for club room

Idlan Z.
January 10, 2015
Comfort stay in the City Center
location, room size, room decor
I particularly enjoy chain hotels and this did not disappoint me. Quietly efficient and it allowed me to enjoy my break.

Zhao G.
United States
January 10, 2015
Swimming pool

Melvin S.
January 08, 2015
Terrible condition
The only thing that is satisfactory about this hotel is that it's centrally located and is beside Komtar which is quite easy for you to communicate to taxi drivers. Upon arriving you'll notice that the hotel is quite OK and the lobby looks generally fine nothing to complain and nothing to rave about. The real downside is after you've checked in and go into the rooms. It's like you've traveled back in time with spots on the carpets and curtains and dinky looking switches and no plugs on the bedside you'll wonder at the stark contrast between the lobby and the room. Appalled by such standards we phoned the receptionist and ask to view the club floor rooms wanting to upgrade but upon seeing the club floor room they're exactly in the same sorry state except for a LCD TV because mind you in our rooms we were getting those humongous old TV set but since TV weren't an important factor we decided not to upgrade our rooms. This hotel is seriously in need of a major refurbishment and it needs it soon.

Lian S.
January 07, 2015
Jen hotel review Jan15
Location, food around the area and condition of the hotel
It's a pleasant stay during my stay at Jen hotel. Hotel is surrounded with shopping centre like 1st Avenue and pragi mall. Nice local penang food like famous chendol and Assam laksa in pragi mall. Great location with considerable distant to place of interest n gurney dr travelling with taxi. Hotel room is comfortable with nice bed and pillow :). Great stay n nice food.

January 07, 2015
Good location
Good location, Clean & big room
The location was good . The staff were friendly and helpful

Kim L.
January 06, 2015
Easy Transportation
Location, Value for Money and Convienience

Wai L.
Hong Kong
January 05, 2015

Amit J.
January 03, 2015
nice decent 3 star but old hotel
location , staff
Overall a decent stay. Very nice staff. Gave us a slightly early check in. Quick check in. But the room is quite old and very small. Even though we had booked a club room. I was very disaccpointed with hoom size. And the furniturea nd upholstery is dated. So room in comfortable but has the old smell. After paying sgd 150 for a night which is a very high rate for a 3 star hotel in penang it was very small size. The lounge was closed and moved to. A temp location. So that disappointed . however the staff were attaentive in the lounge. Also something kept coming for snacks although very limited. For vegetarians its disappointing. Really nothing. Thats overall the impression for food in penang. We had a very avg experience whereas penang is a foodoe paradise. So if u r indian veg. Its not a very impresive food place. But location of hotel is damn good. Right next to 3 malls. U hv pkenty of options. Do try the gama mall. It had much more shopping value. The komtar bus depot is 100 steps away. All bus services come here. We took bus 401 from airport and it just cost 6 rm for 4 people. For visiitng gerogetown we took the free cat shuttle 3 times a day and it was marvellous. We hardly spent money on taxi. Not required. The local bus service and shuttle are excellent. Kudos to penang municipal corporation. Splendid effort for oubkic transport. If only local people will use these service and walk a bit thry will realize its fantastic. We asked for a 4 pm checkout. They only gave till 2. Again a bit disappointed. Mkat hotels will give the club guests a 4 pm check out.the hotel does have a very nice gym sauna and steam room. I thouroughly enjoyed that. Kids have a small kiddie pool which is nicem they should add a kids playroom. Also no cartoon channel for kids so they do take up ur time in the room also. Overall i enjoyed my stay but i mgiht look for a hotel with better amenities as we did pay a good amount here.

visca V.
January 02, 2015
The Hotel in Penang
the room, the breakfast and the internet connection
Very good