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Very good 7.6
Based on 6237 reviews

Recent customer comments

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Very good

based on 6237 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.3
  • Location 8.4
  • Room Comfort/Standard 7.9
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.6

Hauni M.
June 24, 2015
Best Location
Location, cleaniness and newly refurbish
Everything is ok except check in and check out is super slow

Siok T.
June 24, 2015
bad toilet design
Check in was very slow. Had to wait a long time for breakfast on first day. Bed was hard though good for my back. Toilet doors located in awkward positions. If you are big in size, hard to get in. Car park betrays the age of the hotel, old and untidy, dark too.

Chong M.
June 24, 2015
Great location, close to food and taxi
Location was great, easy access for food and grocery store
Overall experience was good, although the room wasn't ready when we tried to check-in around 12.30pm, had to wait until 1.30pm but this is still acceptable. Only 1-2 minutes walk, you can access to many local food stalls, for Penang food lover, this is heaven. The aircond temp in the room is not able to adjust, it is either too hot or too cold, maybe just my room, water pressure in the toilet is reasonable. Room is quite clean.

cheong K.
June 22, 2015
Some Comments
Location is perfect, nearby nice food court
Small pool, jacuci not fucntioning. Parking too small and tight, lift very slow, room cleaning services very slow, until 4pm only come to my room and my daughter is sleeping there, so how to clean the room?

Isaac Y.
June 21, 2015
Great facilities and helpful staffs' services
Ambience was good and the services were good and rooms were clean
It was an enjoyable stay in town area with foods around the corner. I'm from Penang and staying there as my sister was getting married and not enough space to stay at my house. A little bit surprise about Penang State Government's Hotel's Bed tax and the staffs were patiently explaining to us. Congratulations to all the staff that made our holiday so enjoyable

Li Y.
June 21, 2015
Clean and convenient
Helpful staff , convenient
Love the stay . Overall is not bad .

Li Y.
June 21, 2015
Good location that full with food
Clean , location
Overall not bad . It is quite convenient.

Chan H.
June 19, 2015
good location with easy landmark
Room cleanliness , toilet amenities , very near to Komtar which is walking distance .

Kha K.
June 19, 2015
Great location, clean and comfortable room
Strategic location, clean and comfortable room
Location of the hotel is great, there are restaurant and hawker stalls just around the corner. Room is clean and comfortable. However, the food served is under my expectation, the hotel should have do better with their buffet breakfast.

Gerald R.
June 18, 2015
good location for local food;
Food just outside the hotel; near to shopping mall; easy to get around
The rooms were comfortable and the location was excellent. However, the toilet flush was not very good. Felt the concierge staff were not informative enough. Asked them for information pertaining to the mass tiems at the nearby Catholic church and they were not able to provide the information. I had to google it myself.