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2015
Very good 8.0
Based on 3377 reviews

Recent customer comments

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Very good



based on 3377 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.5
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.3

Sivapalan K. from Malaysia
Families with young children
Stayed 2 nights in January 2016
Vacation Hotel
Great place for vacation
Reviewed January 27, 2016

Sivapalan K. from Malaysia
Families with young children
Stayed 2 nights in January 2016
Vacation Hotel
Great Place and Hotel stay for vacation
Reviewed January 27, 2016

Lena L. from Singapore
Families with young children
Stayed 2 nights in January 2016
Fantastic location
Good location and comfortable rooms
Reviewed January 25, 2016

YIN Y. from Malaysia
Couples
Stayed 3 nights in January 2016
Shopping mall around
Near shopping mall, staff nice.
Everything is good,but the breakfast should be improve, look like 3 star hotel breakfast.
Reviewed January 19, 2016

Louisa L. from Singapore
Families with older children
Stayed 3 nights in January 2016
Bad handling of firedrill, good location
location, price, cleaniless
i booked two rooms with Hotel Jen The hotel's management of sudden event and lack of thoughtfulness need to be worked on. Clearly the staff is aware of a fire drill happening on Jan 14, 2016 (the day that i am checking in) and though hotel guests are not expected to participate, i am expecting out of basic courtesy to be informed when i am checking in at the hotel at 2pm (the drill was scheduled to start at 2:30pm). The only notification i hope was a piece of paper slipped quietly into our room which clearly will be missed; i only came to realize the fire drill is on close to around 2:25pm which at that point the lifts were already lock-down for the exercise. Thanks to the hotel's "thoughtfulness", my whole family with my elderly parents in toll, had the first hand experiences of walking down 12 stories worth of staircase and fully participated in the fire drill Had we been notified earlier, we will be in a better position to decide our next course of action. I am utterly disappointed with how this event was handled by a fairly reputable hotel chain.
Reviewed January 18, 2016

Louisa L. from Singapore
Families with older children
Stayed 3 nights in January 2016
Convenient location, but need major upgrading
location, price, cleanliness
Location of hotel was good but the facilities need a major upgrade. Rooms are clean but the bathtubs are old and stained. The hotel's management of sudden event and lack of thoughtfulness need to be worked on. Clearly the staff is aware of a fire drill happening on Jan 14, 2016 (the day that i am checking in) and though hotel guests are not expected to participate, i am expecting out of basic courtesy to be informed when i am checking in at the hotel at 2pm (the drill was scheduled to start at 2:30pm). The only notification i hope was a piece of paper slipped quietly into our room which clearly will be missed; i only came to realize the fire drill is on close to around 2:25pm which at that point the lifts were already lock-down for the exercise. Thanks to the hotel's "thoughtfulness", my whole family with my elderly parents in toll, had the first hand experiences of walking down 12 stories worth of staircase and fully participated in the fire drill Had we been notified earlier, we will be in a better position to decide our next course of action i.e leave our bags at the concierge and start our sightseeing.
Reviewed January 18, 2016

Ian R. from New Zealand
Business travelers
Stayed 3 nights in January 2016
Jen Review
Friendly Helpful Staff, location, room comfort
Reviewed January 18, 2016

CHERYL A. from Malaysia
Business travelers
Stayed one night in June 2015
Centrally located
location, friendly staffs and good facilities
Thumbs up to its location - near shopping malls. Staffs were attentive and friendly. Unfortunately the parking bays are limited. High occupancy leads to inconvenience for the guests who drove there. Internet connectivity - superb!
Reviewed January 16, 2016

lena K. from Singapore
Groups
Stayed 2 nights in January 2016
great location n friendly service
central location , friendly staff and good service
Very comfortable n staff are friendly. They remembered me when I was there for the 1st time 3 months back.
Reviewed January 11, 2016

Darwin D. from Indonesia
Groups
Stayed 3 nights in December 2015
Good location dan comfort room
Good
Reviewed January 07, 2016