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Traders Hotel

Magazine Road, Georgetown, Penang, Malaysia (Show on map)

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Formerly : Shangri-la

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Hotel Area: Georgetown Number of Rooms: 443
Free Wi-Fi

Recent customer reviews

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8.1

based on
1820 reviews

Value for Money
8.0
Location
8.7
Staff Performance
8.1
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.4
Food/Dining
7.3
All reviews (1820)
Marina M. Business travelers Malaysia, January 20, 2013
Great location and nice rooms

Friendly staff
8
Very nice hotel with friendly staff. Walking distance to shopping malls and easy to get taxis to go round Penang Island
Shopping Tip: Walking distance to the nearest mall
Jiak G. Business travelers Singapore, January 18, 2013
service with a smile

attentive service to guest
7.7
staff are as usual friendly. But room toilet may need a bit of upgrade.
Kiat H. Business travelers Singapore, January 16, 2013
Old but sexy!

Cosy room, good toiletries, great breakfast
8
First time staying here but I must say, even though the hotel is quite old, it still manages to maintain it's charm of an old world feel - unique & noble. The rooms were not very big but it's probably because of the twin sofa & coffee table they amazingly was able to get into it. Everything that a traveller needs to feel at home is there & in the right place & works right, fuss-free. For example I have been to hotels where closets open either way but is located where it's difficult to open & some sliding doors are not easy sliding etc. Breakfast was also very enjoyable with a good spread of foods, staff were very polite & professional too! I guess it boils down to experience in this hotel, making it old but sexy!
Sherry M. Couples Canada, January 16, 2013
great hotel,staff very friendly and knowledgeable

great location in downtown, committed to business and leisure
10
an unforgettable experience. we enjoyed ourselves totally and will always remember our stay in penang at traders. we have never experienced such service at a hotel in all of our travels
Sightseeing/Attractions Tip: Ask the tour desk for places to see in Penang. she will also tell you they have a free shuttle to the beaches. they take you in an air conditioned tour bus to the Golden Sands Resort
Hsieh T. Business travelers Austria, January 16, 2013
great location, great business lounge

business lounge
9
the hotel is a bit old and needs some renovation, business lounge is very convenient
Sherry M. Couples Canada, January 14, 2013
Excellent hotel, service beyond expectations

location and condition of hotel excellent, room and service 5* plus. English spoken well.
10
w e had no expectations when we reserved this hotel and were we pleasantly surprised. it is a beautiful hotel, the staff strives to make your stay perfect. we are not used to being greeted by our name. each member can answer questions and if you need tour information, they have a desk that can arrange all for you..
Hotel Feature Tip: when you check in, ask if they have any promotions re upgrades. We did and we received a room on theTraders Club floor with all the benefits.
Alistair W. Couples United Kingdom, January 12, 2013
Needs updating

staff on club room floor were very nice
2.7
Well located next to shopping malls in George Town, but the area didn't feel very safe. The hotel is very dated and the rooms much smaller than you would expect from a Trader's hotel. There were holes in the pillow case and the chairs in the room, looked like they had seen better days! View was nice though, overlooking the town and sea, toiletries provided were of a good standard and far more superior to the hotel its self!!!! I wouldn't stay again, as the hotel was dated and the area, wasn't very nice. Which is a shame as the club room staff were very helpful, although downstairs in the main hotel, the staff seemed too busy / couldn't care attitude towards guests.
Sightseeing/Attractions Tip: Temple at the top of the hill is worth visiting
Melvin M. Business travelers Singapore, January 11, 2013
Good Service and Location

Beside Shopping Mall and Main road along Jalan Magazine
8.3
Complete and Cosy Road. Easy accessibility to major roads due to location. Beside Komtar and 1st Avenue.
Daniel H. Families with older children Australia, January 10, 2013
Clean, but needs renovating

Location
6
We have stayed in Traders Hotels worldwide and knew that we couldn't go wrong with the Traders in Penang. We did feel that the Hotel was in need of a revamp. The rooms were spacious enough, however the decor was old fashioned. The breakfast buffet was very disappointing. The selection of foods as very limited and not hugely appetising. I did have a nice omelette one morning and it was tasty. Overall, a decent hotel, but nothing special.
Michael B. Couples Australia, January 07, 2013
Great Shopping Location

Shopping
6.3
In my opinion when you stay on the Island of Penang you can stay on the resort strip Batu Feringgi or the city of George town which offers great food and some interesting sights. The best thing about this hotel is that you can do both. The sister resort by Shangri-La allows you to have a day or two off sitting by the pool courtesy of a free bus. The Traders hotel was in a great location if you like shopping, as it is right next to 3 interconnected shopping malls. As I don't like shopping this did not interest me. The hotel is not in the best location for exploring the city. However it is possible to walk up Jalan Penang (15-20 mins) to the main tourist night spots. The room itself is nothing special, on arriving at our room the A/C was found to be leaking water all over the carpet. Once builing services were called, they quickly fixed the problem (As an engineer I was suprised at the lack of preventative maintenance as a whole when travelling in Malaysia, a quote from the planning minister on a spate of engineer disasters relating to land slides "this is not a planning problem, it is just gods will"). While the problem was fixed, we were not offered a new room and had wet carpet for a few days which began to smell a bit. Then I remember that I did not pay much to stay in this hotel and the rest of our stay was fine.
Restaurant Tip: A must eat location is the 'Red Garden' located on Lebuh Leith. It is kind of like a cross between a food court and a restraunt, i.e lots of small restraunts with a common eating area. This place is like an overdose for foodies. So much on offer, only limited stomach space.

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