arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 8.0
Based on 3333 reviews

Agoda Verified Reviews

Filter by traveler type
Very good



based on 3333 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.5
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.8
  • Food/Dining 7.3

8 Chiau K.
Singapore
May 26, 2016
Easy access
Good

8.4 Lee K.
Singapore
May 25, 2016
Nil
Staff friendly.

9.6 Victor G.
Malaysia
May 23, 2016
Old charm in downtown Penang.
We freaking love this place. Lots of little touches like the drawstring laundry bags and airline-ready toiletry pouch. Every single staff member who served us had an enthusiasm an earnestness to work that is rare in my experience. Calls to guest services are always resolved lightning fast whether it's for extra beds, towels or water. It's also right next to Komtar shopping mall - nice for shopping travellers.

10 Abdul R.
Singapore
May 23, 2016
Good Hospitality
Good Hospitality Location and Friendly Staff.

8.4 OW J.
Malaysia
May 21, 2016
Great & Nice stay
Great & Nice stay

8.4 BENEDICT J.
Philippines
May 19, 2016
Convenient
Just Beside the Komtar (Bus Station) easy to go around Penang.

5.6 Su C.
Singapore
May 16, 2016
Dirty bedsheets and bath tub not working
Generally the hotel is not bad. Was upgraded to club room, I was elated. Realised there is stain on the bedsheets, put the card on the stain area still didn't change the bedsheets. Next bath tub, not working. Leaking. The room looks dated.

10 fredric K.
Malaysia
May 13, 2016
club room excellent
I would advise paying a little bit extra to get the club room. Its about only RM100.00 extra. If divided by 2 persons, a mere RM50.00/head extra. For that small amount, you get early check in and late check out at 3pm (subject to availability - weekdays should be ok). A private club lounge on the 16th floor with free flow juices, coffee / tea & snacks all day until 11pm then from 6pm-8pm you get free wine, alcohol, spirits, beer & finger food. You also check in and out at the club lounge so no queue. Free pressing for one (1) suit upon arrival too. The rooms are also on the higher floors with better views. Well worth the extra 50 ringgit/head!

9.6 Natalie O.
Malaysia
May 10, 2016
Excellent
Loved everything about this hotel. The hotel employs local Malaysian staff from all ages which is just excellent as it gives you the feel of old Penang. Staff are of course attentive, accommodative and helpful. They're always ready to serve. Hotel is clean and food is just great, loved the breakfast spread. Only con is that the parking is a little tight but somehow it's excusable given the building's age. Would really recommend this hotel to travelers.

7.6 Kuohuan C.
Taiwan
May 07, 2016
Service can be improve.
Facilities can be better if charge this price.